Michelle Rogers
Ellington,CT
Summary
Proven leader in supplier and customer relationship development, adept in Microsoft Office and SAP, enhanced Pratt & Whitney's operational efficiency through strategic supplier management and problem-solving. Excelled in fostering teamwork and streamlining workflows, achieving significant improvements in project completion and quality standards.
Overview
14
14
years of professional experience
Work History
Account Specialist
Pratt & Whitney
10.2018 - Current
- Supplier management of on-time delivery, leading indicator metrics, and capacity ramp plans.
- Provide cross functional coordination between quality, materials and engineering groups.
- Conduct standard product purchasing including order placement, coordinating demand and scheduling, supplier relationship management and delivery assurance.
- Ensure successful execution of tactical plans and product transitions.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with suppliers through regular communication and proactive problem-solving efforts.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
- Analyzed financial and delivery data for accurate reporting to management.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved high levels of supplier satisfaction through timely resolution of billing or other account-related concerns.
APU Team Lead
CDI Corporation
02.2016 - 10.2018
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Devised and implemented processes and procedures to streamline operations.
- Create executive summaries on a weekly basis to highlight major issues that may cause engine misses for the customer.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Freight Payment Coordinator
Brooks Brothers Group, Inc
07.2010 - 02.2016
- Spearheaded process improvements for increased accuracy in payment coordination efforts.
- Responsible for all freight payment functions including auditing and G/L coding for international and domestic transportation services.
- Determine best carrier alternatives to support various business requirements, both domestic and international.
- Assist with analysis of all internal usage of cost/contract information to determine purchase price variance.
- Maintained accrual spreadsheets monthly to ensure timely and accurate financial data is provided to our Executive team.
- Maintained essential reports for SAS System.
- Responsible for filing, settlement and reporting of all freight claims.
Education
Business Administration
Bay Path University
Longmeadow, MAHigh School Diploma -
Suffield High School
Suffield, CT06.1999
Skills
- Customer relationship development
- Microsoft Office proficiency
- Customer Engagement
- Issue investigations
- Team building
- Attention to Detail
- Problem-solving abilities
- SAP Knowledge
- CUSA Technology Systems
- SAS Reporting
- Esker Invoice Processing System
Timeline
Account Specialist
Pratt & Whitney
10.2018 - Current
APU Team Lead
CDI Corporation
02.2016 - 10.2018
Freight Payment Coordinator
Brooks Brothers Group, Inc
07.2010 - 02.2016
Business Administration
Bay Path University
High School Diploma -
Suffield High School
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