Michelle Rogness
Pleasant Hill
Summary
Knowledgeable Accounts Project Manager with proven track record in managing national accounts. Successfully led multiple high-impact projects, ensuring timely delivery and client satisfaction. Demonstrated strong leadership and effective communication skills in coordinating cross-functional teams.
Overview
23
23
years of professional experience
Work History
Executive Assistant
Fred & Charlotte Hubbell
05.2019 - Current
- Handle confidential and sensitive information with discretion and tact.
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Update spreadsheets and databases to track, analyze, and report on performance of their Foundation.
- Provide multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Client Manager
CDS Global
08.2016 - 03.2019
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Implemented new processes to streamline workflow and improve overall efficiency within the team.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Boosted client satisfaction by addressing concerns, providing solutions, and maintaining strong relationships.
Licensing Coordinator
Casey's General Store
11.2012 - 08.2016
- Directly responsible for 681 stores located throughout Iowa, Kansas and Oklahoma.
- Streamlined licensing processes by implementing efficient tracking and management systems.
- Ensured compliance with industry regulations by meticulously reviewing license applications and documentation.
- Maintained accurate records of all licensing transactions, streamlining future audits and reference checks.
- Stayed up-to-date on state laws and licensing requirements to complete accurate and efficient reviews.
Account Project Manager
Checkpoint Security Systems
09.2001 - 08.2012
- Delivered exceptional customer service, addressing concerns promptly and maintaining open lines of communication throughout the project lifecycle.
- Streamlined project processes for increased efficiency through meticulous organization and prioritization of tasks.
- Facilitated effective communication among team members, fostering an environment of collaboration and teamwork within the organization''s structure.
- Overcame project obstacles with creative problem-solving strategies to achieve desired results.
- Provided accurate documentation from the client to related departments helping coordinate installation schedules and customer expectations as they relate to .install, design, service and accounting.
Education
High School Diploma -
Southeast Polk High School
Runnells, IA Skills
- Project tracking
- Relationship building
- Work flow planning
- Organizational skills
- Client relationship management
- Project scope
- Processes and procedures
- Customer service
- Account management
- Teamwork and collaboration
Timeline
Executive Assistant
Fred & Charlotte Hubbell
05.2019 - Current
Client Manager
CDS Global
08.2016 - 03.2019
Licensing Coordinator
Casey's General Store
11.2012 - 08.2016
Account Project Manager
Checkpoint Security Systems
09.2001 - 08.2012
High School Diploma -
Southeast Polk High School
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