Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Roman

Dover,NJ

Summary

Dynamic professional with a proven track record at Claro Ecuador, excelling in customer service and relationship building. Recognized for enhancing client satisfaction through effective problem resolution and strong interpersonal skills.


Adept at administrative support and document preparation, demonstrating exceptional attention to detail and time management in fast-paced environments.

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant

Prosecutor's Office
02.2018 - 03.2019
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Streamlined communication within team, scheduling and coordinating meetings for all members.

Assistant

Outpatient Services and Hospitalization
03.2016 - 06.2017
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Sme Account Executive

Movistar Ecuador
01.2015 - 11.2016
  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
  • Negotiated with vendors to secure best prices for high-quality materials and services.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collected, arranged, and input information into database system.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Fostered long-lasting relationships with major clients to secure repeat business and referrals.
  • Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Selected correct products based on customer needs, product specifications and applicable regulations.jh
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.

Customer Service Representative

Claro Ecuador
08.2013 - 01.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.

Supermarket Cashier

Supermaxi
03.2012 - 10.2012
  • Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
  • Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
  • Increased sales by suggesting additional products or services based on customer needs and preferences.
  • Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
  • Contributed to positive work environment through effective communication skills and collaborative teamwork approach.
  • Assisted customers with bagging groceries, carrying items to their vehicles, and other requests as needed.
  • Operated cash register to accurately process and record customer payments.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Formally Marry Couples -

American Marriage Ministries
New Jersey
06-2023

Notary Public -

Notary Public Commission NJ
Morristown, NJ
09-2022

Associate of Applied Science -

Universidad UTE
Ecuador
08-2016

High School Diploma -

Colegio Particular Adventista Ciudad De Quito
Ecuador
07-2010

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Relationship building
  • Administrative support
  • Document preparation
  • Organizational skills

Certification

  • Certified

operativo, sede, creatividad, protocolo

conferencia de Issues Mnagement

participacion estudiantil

English certificate of completion

. first module

. second module

. third module

. fourth module

. fifth module

Certificate of Notary Public

Certificate Marriage Ministries

Universidad de Impuestos Florida Online Im still studying

Child and Family Resources CDA Training Program Registration I started studying

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Assistant

Prosecutor's Office
02.2018 - 03.2019

Assistant

Outpatient Services and Hospitalization
03.2016 - 06.2017

Sme Account Executive

Movistar Ecuador
01.2015 - 11.2016

Customer Service Representative

Claro Ecuador
08.2013 - 01.2015

Supermarket Cashier

Supermaxi
03.2012 - 10.2012

Formally Marry Couples -

American Marriage Ministries

Notary Public -

Notary Public Commission NJ

Associate of Applied Science -

Universidad UTE

High School Diploma -

Colegio Particular Adventista Ciudad De Quito

Similar Profiles

CREATE PROFILE