Michelle Rosales
Houston,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Service Administrator
Culligan of Houston
Houston, TX
06.2023 - Current
- Responsible for ensuring accuracy of all data entered into the system.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Assisted customers with their inquiries in a professional manner.
- Scheduled customer appointments for the service team according to established procedures.
- Answered incoming calls from customers regarding technical inquiries and services.
- Maintained accurate inventory of parts used in service operations.
- Performed data entry tasks into various databases including customer contact information.
- Analyzed customer feedback surveys to identify areas needing improvement in customer service delivery.
- Generated weekly, monthly, quarterly summary reports on key performance indicators.
Customer Service Representative
Culligan of Houston
Houston, TX
03.2016 - 06.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Surpassed sales goals through implementation of successful marketing strategies.
Dispatcher Clerk
ARS Rescue Rooter
Houston, TX
04.2015 - 03.2016
- Collaborated closely with dispatch team members to ensure timely arrival at destinations.
- Worked with dispatch to update routes and inform customers of delays.
- Organized, planned and monitored the dispatch process in order to meet customer requirements.
- Reported any issues or incidents encountered on route to dispatch personnel.
Education
GED -
University of Houston
Houston, TX07-1989
Skills
- Payment Processing
- Customer service excellence
- Data Entry
- Cash Handling
- Scheduling appointments
- Front office administration
- Credit and collections
- Training and Orientation
- Reliability
- Organizational Skills
- Multitasking
Accomplishments
- 3 QUARTER AWARDS FOR MOST WARRANTIES SOLD FOR PRODUCTS.
References
References available upon request.
Timeline
Service Administrator
Culligan of Houston
06.2023 - Current
Customer Service Representative
Culligan of Houston
03.2016 - 06.2024
Dispatcher Clerk
ARS Rescue Rooter
04.2015 - 03.2016
GED -
University of Houston