Michelle Rose
Jacksonville,FL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Domino's Pizza
03.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order reciepts.
Parking Attendant
The Walt Disney Company
08.2022 - 02.2023
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Answered general questions about parking fees, facilities, and directions.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Collaborated in professional team to solve workflow issues.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Set up promotional displays and equipment for special events and activities.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Delivery Driver
Amazon
12.2020 - 02.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Verified accuracy of all deliveries against order forms.
Guest Service Representative
Navy Lodge
02.2020 - 08.2020
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Upheld hotel policies and procedures by providing high level of customer service.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Sorted, laundered and put away various laundry items.
Cashier
Publix
05.2012 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Science - Business And Organizational Leadership
Valencia College
Orlando, FL12.2024
Associate of Science - Hospitality And Tourism Management
Valencia College
Orlando, FL12.2022
Skills
- Detail Oriented
- Guest Service
- Operations Support
- Administrative Tasks
- Complex Problem-Solving
- Creative and Resourceful
Timeline
Delivery Driver
Domino's Pizza
03.2023 - Current
Parking Attendant
The Walt Disney Company
08.2022 - 02.2023
Delivery Driver
Amazon
12.2020 - 02.2022
Guest Service Representative
Navy Lodge
02.2020 - 08.2020
Cashier
Publix
05.2012 - 03.2016
Bachelor of Science - Business And Organizational Leadership
Valencia College
Associate of Science - Hospitality And Tourism Management
Valencia College