Michelle Rose
Forney,TX
Summary
Customer-focused professional with experience in housekeeping and hotel desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
5
5
years of professional experience
Work History
Turndown Attendant
The Ritz-Carlton Hotel Company
Amelia Island, FL
12.2023 - 06.2025
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Assisting other staff members in completing tasks when needed or requested by management.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Communicated with customers about requests for additional supplies or cleaning services.
- Cleaned and returned vacant rooms to occupant-ready status.
Pizza Delivery Driver
Domino's Pizza
Jacksonville, FL
03.2023 - 12.2023
- Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
- Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.
- Collected money, provided change and recorded transactions on receipts.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
Epcot Parking Attendant
The Walt Disney Company
Orlando, FL
08.2022 - 01.2023
- Provided customer service and information, answered questions and gave directions.
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Assisted other staff members with various duties as requested by management.
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Resolved customer complaints in a professional manner while following established guidelines.
- Enforced rules regarding illegal or improper parking of vehicles.
Delivery Driver
Amazon
Bremerton, WA
12.2020 - 10.2021
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Inspected delivery vehicle daily for safety and maintenance needs.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Front Desk Attendant
Navy Lodge
Silverdale, WA
02.2020 - 08.2020
- Greeted guests in a professional and friendly manner.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Cleaned and maintained the lobby and common areas by vacuuming, dusting, and wiping surfaces down.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Assisted guests at check-in, providing information on various services within hotel.
- Posted incidental charges to ledgers, manually or by using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Assisted with room reservations, changes and cancellations.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Input customer data into reservation systems and updated to reflect room changes.
Education
Bachelor of Science - Business And Organizational Leadership
Valencia College
Orlando, FL12-2024
Associate of Applied Science - Hospitality And Tourism Management
Valencia College
Orlando, FL12-2022
Skills
- Time management
- Problem-solving skills
- Task delegation
- Policy implementation
- Customer service
- Innovation management
- Resource allocation
- Data analysis
Timeline
Turndown Attendant
The Ritz-Carlton Hotel Company
12.2023 - 06.2025
Pizza Delivery Driver
Domino's Pizza
03.2023 - 12.2023
Epcot Parking Attendant
The Walt Disney Company
08.2022 - 01.2023
Delivery Driver
Amazon
12.2020 - 10.2021
Front Desk Attendant
Navy Lodge
02.2020 - 08.2020
Bachelor of Science - Business And Organizational Leadership
Valencia College
Associate of Applied Science - Hospitality And Tourism Management
Valencia College
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