Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Michelle Rose

Rustburg,VA

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

14
14
years of professional experience

Work History

Office Manager/Property Manager

NSABrands
Lynchburg, VA
11.2024 - Current
  • Work independently to manage daily property operations.
  • Provide exceptional service to customers, including answering inquiries, assisting with storage needs, and processing rental agreements.
  • Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
  • Process payments, issue receipts, and manage delinquent accounts, including collection efforts.
  • Conduct cash drawer audits, and execute bank deposits as per company policies.
  • Enforce company policies and procedures to ensure compliance, with a focus on safety and maximizing units available for rent.
  • Created and managed budgets for travel, training, and team-building activities.
  • Interpreted and communicated work procedures and company policies to staff.
  • Assisted in recruiting, onboarding and training new employees.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.

Property Manager

Roseland Communities
Lynchburg, VA
09.2023 - 11.2024
  • Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.
  • Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining the advantages of the location and services, and showing units.
  • Contracts with tenants involve negotiating leases and collecting security deposits.
  • Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
  • Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units, completing repairs, planning renovations, and contracting with landscaping and snow removal services.
  • Maintains building systems by contracting for maintenance services, and supervising repairs.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Enforces occupancy policies and procedures by confronting violators.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Office Manager/Scheduler

George's Appliance
Lynchburg, VA
03.2023 - 10.2023
  • Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
  • Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments.
  • Manages the department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.
  • Completes requests by greeting customers in person or on the telephone, and answering or referring inquiries.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Keeps equipment operational by following manufacturer instructions and established procedures.
  • Provided training to new hires on office policies and procedures.
  • Provided administrative support to management team including preparing reports and presentations.
  • Interpreted and communicated work procedures and company policies to staff.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Created and managed budgets for travel, training, and team-building activities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Regional Property Manager

MHP Partners LLC
Lynchburg, VA
02.2022 - 03.2023
  • Makes regular assessments of the condition of the property and resolves maintenance and cleaning issues.
  • Responsible for the marketing of the community, manufactured homes, and for maintaining positive resident relations.
  • Maintain accurate and in-depth knowledge of all aspects of inventory, particularly in areas such as rent pricing, lease renewals, knowledge of surrounding neighborhoods, and competing MHCs.
  • Perform ongoing routine inspections of all vacant homes throughout the turnover process to ensure the residence is ready in accordance with company standards.
  • List and maintain available homes in the company software and other available marketing outlets to ensure accurate inventory information for leasing and reporting.
  • Schedule appointments to meet, sign all lease paperwork, accept rental payment, and complete move-in orientation.
  • Return phone calls to residents, and assist them in resolving issues.
  • Contact prospective applicants for sale or rental units, show available inventory, and lead them through the application process.
  • Inspect issues reported by residents in a timely manner.
  • Routinely inspect the appearance of properties, and issue notices of violation as needed.
  • Assist with revenue collection, following established processes as required.
  • Communicate with upper management, and update the task in the management system.
  • Distribute 14-day notices, file court documents, and attend court hearings when necessary.
  • Maintained accurate records of all financial transactions related to property management activities.
  • Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
  • Analyzed performance data from various sources to develop strategies for improving services provided by the company.
  • Assisted with training new employees on proper procedures for handling tenant issues or complaints.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Ensured that all legal requirements pertaining to property management were up-to-date and followed.
  • Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
  • Prepared detailed budgets and financial reports for properties.
  • Formulated community's annual operating budget to achieve community's financial, operating and resident services goals.
  • Established relationships with vendors who could provide goods and services at competitive prices.
  • Recommended clarifications and changes in program policies to director of property management.
  • Developed strategies to improve occupancy levels in assigned properties.
  • Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
  • Coordinated with maintenance staff to ensure all repairs were completed in a timely manner.
  • Prepared and submitted monthly tenant visit logs.
  • Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
  • Developed and implemented marketing plans to cater to needs of community.
  • Performed rent collection duties when necessary, including issuing late notices or eviction proceedings if required.
  • Approving petty cash requests, processing property invoices, reconciling security deposits, making daily bank deposits, and preparing daily, weekly, and monthly reports as required by management.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Followed state regulations to determine and certify eligibility of prospective tenants.
  • Conducted periodic inspection of vacant apartments for market-ready condition.
  • Monitored monthly property budget to review purchases and control costs.
  • Monitored tenant compliance with lease terms and regulations.
  • Organized special events such as open houses or informational seminars for potential renters.

Regional Property Manager

Lynchburg Portfolio LLC/M. Shapiro Real Estate
Lynchburg, VA
04.2021 - 02.2022
  • Analyzed performance data from various sources to develop strategies for improving services provided by the company.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Prepared and submitted monthly tenant visit logs.
  • Met with clients to negotiate management and service contracts.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Monitored monthly property budget to review purchases and control costs.
  • Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
  • Compiled and conveyed operational and financial data to regional manager.
  • Conducted periodic inspection of vacant apartments for market-ready condition.
  • Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Organized special events such as open houses or informational seminars for potential renters.
  • Prepared monthly financial reports detailing income, expenses, cash flow.
  • Established relationships with vendors who could provide goods and services at competitive prices.
  • Developed strategies to improve occupancy levels in assigned properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Calculated overhead costs, depreciation, taxes and profit goals to establish rental rates.
  • Negotiated leases with prospective tenants, ensuring favorable terms for both parties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Developed and implemented marketing plans to cater to needs of community.
  • Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
  • Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
  • Created and implemented annual budget for each property in the region.
  • Maintained accurate records of all financial transactions related to property management activities.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Ensured that all legal requirements pertaining to property management were up-to-date and followed.
  • Recruited, coached and guided top talent for on-site staff managerial positions.
  • Monitored tenant compliance with lease terms and regulations.
  • Recommended clarifications and changes in program policies to director of property management.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Negotiated leases and collected security deposits to facilitate contracts with tenants.
  • Followed state regulations to determine and certify eligibility of prospective tenants.
  • Reviewed renewal leases prior to expiration date and adjusted rental rates as needed.
  • Performed rent collection duties when necessary, including issuing late notices or eviction proceedings if required.
  • Coordinated with maintenance staff to ensure all repairs were completed in a timely manner.
  • Conducted regular inspections of properties to ensure safety standards were met.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Resolved tenant disputes in a professional and courteous manner.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Prepared detailed budgets and financial reports for properties.
  • Formulated community's annual operating budget to achieve community's financial, operating and resident services goals.
  • Assisted with training new employees on proper procedures for handling tenant issues or complaints.
  • Investigated complaints, disturbances and violations to address and resolve issues.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Met with committees to discuss and resolve legal and environmental issues.

Property Manager

BeMore Staffing
Lynchburg, VA
04.2020 - 04.2021
  • Responsible for income recertification, leasing, and re-leasing property with minimal direct oversight by the Director of Operations.
  • Consistently provided residents, vendors, and employees with the highest quality of service and support.
  • Handled tenant rent collections, delinquencies, late notices, and posting rents.
  • Obtained bids from contractors for pending work, as may be required, to submit to the Director of Operations.
  • Reviewed expenses and assisted in the preparation of annual budget requirements.
  • Regularly communicated with tenants as a group, on an as-needed basis.
  • Recommended and implemented an outreach program to fill vacancies.
  • Effectively managed maintenance technicians, including hiring, training, delegating, evaluating, coaching, and performance management.
  • Responded to requests by the President and CEO, and the Director of Operations, and made recommendations on building and tenancy needs.
  • When directed, I attended meetings with appropriate agencies and government entities.
  • Conducted periodic apartment inspections.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.

Property Manager/Office Manager

AA Self Storage
Lynchburg, VA
01.2016 - 04.2020
  • Responsible for the sales, marketing, occupancy, and delinquency management of the facility
  • Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional, and customer relation skills, as approved by management.
  • Provides outstanding customer service, including assessing and resolving customer problems, and professionally handling telephone and walk-in inquiries.
  • Shows, rents, and cleans storage units, as well as actively selling and maintaining supplies of moving and packing materials.
  • Maintains all required tenant documentation in a neat and orderly manner, as directed by management.
  • Controls delinquencies through telephone contact and letters on a scheduled basis, including sending out monthly invoices.
  • Cleans spaces as vacated, hallways, and grounds as needed.
  • Cleans the office and restrooms daily.
  • Makes regular assessments of the condition of the property and resolves maintenance and cleaning issues.
  • Maintains a neat, clean, safe, and secure facility, including minor maintenance, daily lock checks, and visual inspections daily.
  • General management of the office, including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits, and preparing daily, weekly, and monthly reports as required by management.
  • Assist in preparing units for auction, and vacate as prescribed by law and approved by management.
  • Effectively communicates with management and fellow associates.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Prepared detailed budgets and financial reports for properties.

Accounting Associate

Wal-Mart
Lynchburg, VA
10.2011 - 01.2016
  • Performed bookkeeping and accounting consulting services.
  • Reconciled or entered report discrepancies found in financial records.
  • Prepared and submitted monthly and quarterly tax returns in compliance with federal and state regulations.
  • Received and recorded cash, checks and transfers.
  • Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
  • Researched complex accounting issues utilizing applicable guidance from authoritative sources.
  • Classified and summarized financial data to compile and enter in financial records
  • Generated periodic reports summarizing current revenue and expense levels compared against prior year results and established targets.
  • Executed bank and account reconciliations for business subsidiaries.
  • Managed inventory records, including periodic counts and valuation adjustments.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Evaluated existing systems and processes to identify areas of improvement and implement changes accordingly.
  • Processed payroll for employees, including calculation of deductions and issuing of checks.
  • Tracked income and expenses for business using accounting software.
  • Utilized accounting software and systems for efficient processing of financial transactions.
  • Reconciled balance sheet accounts such as cash, accounts receivable, inventory, prepaid expenses, and accrued liabilities.
  • Provided support in financial analysis projects to enhance business decision-making.
  • Prepared and posted journal entries to record business transactions.
  • Analyzed financial information to recommend or develop efficient use of resources and procedures; provide strategic recommendations and maintain solutions to business and financial problems.
  • Performed manual deposits and expedited cash receipt entry processes.
  • Created and recorded invoices, accounts receivables and year to date general ledger journal entries for internet sales.
  • Provided support in developing financial models for budgeting, forecasting, projections and other related tasks.
  • Analyzed financial data to support budgeting and forecasting activities.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Assisted in the development and implementation of accounting policies and procedures.
  • Handled bi-weekly payroll services for company employees.
  • Ensured timely processing of payroll data into the general ledger system while maintaining compliance with federal regulations.
  • Maintained an up-to-date understanding of relevant legislation that may impact accounting operations.
  • Coordinated with external auditors to provide necessary documentation for annual audits.
  • Monitored cash flow and prepared cash flow forecasts to manage liquidity.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Calculated income and social security tax deductions.
  • Reconciled bank statements and financial records monthly to maintain financial integrity.
  • Monitored loans and accounts payable to confirm payments are current.
  • Managed daily accounts payable and receivable transactions, ensuring accuracy and timeliness.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.

Picker/Packer

Old Virginia Candle Company
Lynchburg, VA
05.2011 - 10.2011
  • Moving and sorting goods and materials.
  • Picking, inspecting, and packing products.
  • Labeling and boxing products prior to shipping.
  • Continually stocking and unstocking shelves.
  • Attending to and processing shipments.
  • Helping to complete shipments, process orders, and load orders.
  • Reading orders and placing them in the proper delivery areas.
  • Preventing on-the-job injuries by maintaining safety best practices across all areas of the operation.
  • Participating in preventive maintenance activities.
  • Coaching and mentoring peers.

Cashier

Food Lion
Madison Heights, VA
03.2011 - 10.2011
  • Answered customer inquiries regarding store policies and procedures.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Welcomed customers, offering assistance to help find store items.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered customer questions and provided store information.
  • Processed sales transactions to prevent long customer wait times.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed customer payments quickly and returned exact change and receipts.
  • Followed company security procedures for handling large sums of money.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Liberty High School
Bedford, VA
06.2011

Some College (No Degree) - Computer Information Systems, Accounting

Central Virginia Community College
Lynchburg, VA

Skills

  • Bookkeeping
  • Billing
  • Staff hiring
  • Relationship building
  • Scheduling
  • Team supervision
  • Policy and procedure modification
  • Contract administration
  • Documentation expertise
  • Performance improvement
  • Staff management
  • Business administration
  • Budgeting expertise
  • Administrative support
  • Workflow planning
  • Contract negotiations
  • Clerical support
  • Training and coaching
  • Office management
  • Scheduling and calendar management
  • Data entry
  • Payroll and budgeting
  • Organizational skills
  • Office management software
  • Account reconciliation
  • Information protection

Assessments

  • Sales skills, Proficient, 02/01/24
  • Medical receptionist skills, Proficient, 07/01/23
  • Technical support, Proficient, 07/01/21
  • Spreadsheets with Microsoft Excel, Proficient, 04/01/23
  • General manager (hospitality), Proficient, 07/01/23
  • Management & leadership skills: Planning & execution, Proficient, 08/01/23
  • Scheduling, Proficient, 03/01/23
  • Management & leadership skills: Impact & influence, Proficient, 07/01/23
  • Attention to detail, Proficient, 02/01/23
  • Office manager, Proficient, 07/01/23
  • Customer focus & orientation, Proficient, 01/01/22
  • Bookkeeping, Proficient, 02/01/23
  • Supervisory skills: Motivating & assessing employees, Proficient, 07/01/23
  • Written communication, Proficient, 10/01/21
  • Administrative assistant/receptionist, Proficient, 04/01/23

Timeline

Office Manager/Property Manager

NSABrands
11.2024 - Current

Property Manager

Roseland Communities
09.2023 - 11.2024

Office Manager/Scheduler

George's Appliance
03.2023 - 10.2023

Regional Property Manager

MHP Partners LLC
02.2022 - 03.2023

Regional Property Manager

Lynchburg Portfolio LLC/M. Shapiro Real Estate
04.2021 - 02.2022

Property Manager

BeMore Staffing
04.2020 - 04.2021

Property Manager/Office Manager

AA Self Storage
01.2016 - 04.2020

Accounting Associate

Wal-Mart
10.2011 - 01.2016

Picker/Packer

Old Virginia Candle Company
05.2011 - 10.2011

Cashier

Food Lion
03.2011 - 10.2011

High School Diploma -

Liberty High School

Some College (No Degree) - Computer Information Systems, Accounting

Central Virginia Community College

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Michelle Rose