Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Rose

West Palm Beach,FL

Summary

Dynamic professional with a proven track record at Palm Beach County Sheriff’s Office, excelling in problem-solving and quality assurance. Spearheaded process improvements that enhanced operational efficiency and boosted team collaboration. Adept at managing documentation and fostering effective communication, resulting in increased client satisfaction and streamlined workflows.

Overview

26
26
years of professional experience

Work History

Lead Transcriptionist

Palm Beach County Sheriff’s Office
03.2012 - 08.2025
  • Delivered exceptional results under tight deadlines, consistently meeting or exceeding client expectations for transcription accuracy and timeliness.
  • Implemented secure file storage systems to protect sensitive information, ensuring client confidentiality and data integrity.
  • Collaborated with cross-functional teams to ensure seamless communication and timely delivery of transcripts.
  • Increased transcription accuracy by implementing rigorous quality control processes and providing team training.
  • Reduced turnaround time for urgent projects by prioritizing tasks and reallocating resources as needed.
  • Verified accuracy of transcribed material prior to finalization.
  • Stayed organized and kept detailed records to accurately track progress and client information.
  • Reviewed approximately 150-200 completed reports daily for proper formatting, grammar, and sentence structure.
  • Developed and implemented strategies to improve transcription efficiency.
  • Maintained database of transcribed documents for easy access and retrieval.
  • Maintained logs of incoming dictation projects and transcription records.
  • Transcribed sensitive documents with complete confidentiality.
  • Reviewed and edited transcripts to verify and provide accurate and complete information.
  • Collaborated with team members to share knowledge and keep workflow moving smoothly.
  • Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
  • Managed electronic files and archives to keep transcripts organized and accessible.
  • Utilized templates and macros to streamline transcription process.
  • Conducted research to clarify dictated information and resolve discrepancies.
  • Troubleshot and resolved technical issues to maintain productivity and quality of work.

Deputy Sheriff

Palm Beach County Sheriff’s Office
10.1999 - 03.2012
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.
  • Observed jail and inmate activity to maintain order and safety.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Improved community safety by conducting routine patrols and responding to emergency calls promptly.
  • Conducted thorough investigations that led to the successful prosecution of numerous offenders.
  • Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents.
  • Managed crime scenes meticulously, preserving vital evidence for forensic analysis and case resolutions.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Utilized advanced technology tools for efficient information gathering during investigations and daily operations.
  • Reviewed and updated departmental policies, aligning procedures with current legal standards and best practices.
  • Investigated numerous cases, leading to successful resolution of various criminal activities.
  • Conducted surveillance operations, gathering intelligence that led to disruption of illegal activities.
  • Improved public trust with community policing initiatives, fostering positive relationships between sheriff's department and local residents.
  • Conducted detailed interviews with victims, witnesses, and suspects, gathering crucial information for case investigations.
  • Negotiated peaceful resolutions during conflict situations, minimizing need for force and reducing community tensions.
  • Streamlined report writing procedures, resulting in more accurate and timely documentation of incidents.
  • Led team during emergency responses, ensuring swift action to protect lives and property.
  • Administered first aid and emergency assistance at accident scenes, saving lives and stabilizing victims until medical teams arrived.
  • Oversaw inmate transport to court hearings, maintaining strict security protocols to prevent escape attempts.
  • Managed evidence collection and preservation, contributing to high integrity of investigative processes.
  • Enhanced team morale and cohesion through effective leadership and communication, leading to improved department performance.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Reduced response times to emergency calls by optimizing patrol routes and strategies.
  • Conducted searches of individuals, vehicles and premises.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Provided testimony in court proceedings.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Checked vehicle equipment for proper functioning prior to use.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.

Education

Bachelor Of Science - Criminology

Florida State University
Tallahassee, FL
04.1999

Skills

  • Analytical thinking
  • Proficient in Software
  • Quality assessment
  • Multitasking
  • Attention to detail
  • Organizational skills
  • Task prioritization
  • Interpersonal communication
  • Conflict resolution
  • Team work
  • Interpersonal skills
  • Professionalism
  • Strategic planning

Timeline

Lead Transcriptionist

Palm Beach County Sheriff’s Office
03.2012 - 08.2025

Deputy Sheriff

Palm Beach County Sheriff’s Office
10.1999 - 03.2012

Bachelor Of Science - Criminology

Florida State University

Similar Profiles

CREATE PROFILE