MIchelle Rose
Prospect,CT
Summary
Qualified Office Manager with solid background in onboarding processes. Successfully led teams to success through training and development. Demonstrated expertise in administrative processes including record retention, office inventory management, and Workforce Management.
Overview
2025
2025
years of professional experience
Work History
Scheduling and Staffing Administrator
Lowe's Home Centers, LLC
06.2021 - Current
- Increased employee retention by conducting thorough onboarding sessions for new hires.
- Supported internal promotions and transfers by identifying suitable opportunities for existing employees seeking career growth within the organization.
- Improved overall candidate experience by providing timely feedback and clear communication throughout the hiring process.
- Ensured compliance with employment laws and regulations through diligent recordkeeping and staying informed on current legislation updates.
- Provided support to employees regarding benefits enrollment, timesheet submission, and other HR-related inquiries.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and monitored employee recognition programs.
Merchandising Service Manager
Lowe's Home Centers, LLC
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for future patronage.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Coordinated customer deliveries process by ensuring product accuracy and open communication with customers.
- Ensure inventory accuracy by driving receiving processes and addressing shipping discrepancies.
Department Manager
Lowe's Home Centers, LLC
02.2013 - 06.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Provided ongoing staff development opportunities through training programs and regular feedback sessions.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Reliable and Responsible
- Employee Training and Development
- Time Management
- Conflict Resolution
- Office Administration
- Policy and Procedure Enforcement
Timeline
Scheduling and Staffing Administrator
Lowe's Home Centers, LLC
06.2021 - Current
Department Manager
Lowe's Home Centers, LLC
02.2013 - 06.2021
Merchandising Service Manager
Lowe's Home Centers, LLC
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