Michelle Rosenberg

Respond to incoming calls in a nationwide call center, identifying and triggering them promptly.

Submitted the planned adjustments to subscriber data into the appropriate data management system. Some other daily tasks were:

• Helping with client’s daily medical needs.
• Utilized advanced problem-solving skills to address complex issues effectively, working collaboratively with colleagues when necessary.
• Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.

• Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
• Contributed to team collaboration and seamless workflow by assisting colleagues with tasks as needed, including restraining animals during procedures or providing additional support in the laboratory.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

• Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
• Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
• Reduced processing time for each claim by utilizing efficient data entry techniques and attention to detail.

• Administered benefits enrollment process, ensuring accurate records were maintained for all eligible employees while educating staff members about their options.
• Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
• Reviewed human resources paperwork for accuracy and completeness.

• Built relationships with customers to encourage repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.