MICHELLE ROSS
SUWANEE,GA
Summary
Experienced Picker Packer with a strong focus on warehouse safety and restocking duties. Demonstrates accuracy in picking and packaging items for shipment. Punctual and team-oriented employee willing to work overtime to ensure team success. Resourceful Team Lead consistently meeting company goals by handling diverse job requirements and continuously seeking ways to improve warehouse operations. Takes pride in ability to tactfully resolve problems, ensuring both employees and customers are satisfied with fast and accurate deliveries. Extensive knowledge of packing and shipment procedures, dedicated to delivering best-in-class quality and service. Excels in various warehouse environments and fast-paced workplaces. Experienced Machine Operator with expertise in creating industrial and automotive components while efficiently meeting production requirements. Technical knowledge allows for adaptation to diverse maintenance needs. Competent at training new hires in safety standards. Dedicated Customer Service professional with a deep understanding of service delivery and proven multitasking abilities. Committed to maintaining professional relationships that drive business results and increase profitability.
Overview
15
15
years of professional experience
Work History
Housekeeper
Tyler Perry Studios
11.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Operated electronic backpack vacuums and floor sweepers.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
Customer Service Specialist-Nights
Pink Geek
07.2013 - Current
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recorded product or service failure complaints and notified appropriate departments.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Picker Packer/ Merch Associate
Thredup Distribution Center
07.2021 - 11.2022
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Entered package information into company's computer system.
- Pulled orders quickly to maintain demanding productivity goals.
- Removed items from shelves or storage bins and scanned tags.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
- Utilized iPod scanning system to receive orders and directions to correct item locations.
Assembly Worker/Machine Operator
Geiger Automotive USA
05.2018 - 06.2021
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set up and operated various machine tools and jigs to produce precision parts.
- Established parameters for each job to attain high scores on production test.
Shipping and Receiving Lead/Picker Packer
SSF Imported Auto Parts LLC.
05.2016 - 02.2018
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Lead team of 6 employees packaging, palletizing and shipping up to over a 1000 boxes per day.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Warehouse Shipper/Picker & Packer
One Up Innovations
08.2011 - 05.2015
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Processed and restocked returns.
- Uncovered and resolved errors with minimal oversight.
- Collaborated with other departments on supply and quality issues.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Tagged and shelved adult toy products using first-in, first-out storage scheme.
- Completed daily cycle counts.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Updated database with changes in carrier status.
Customer Service Representative/- Remote Nights
Sirius XM Radio
07.2010 - 07.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
High School Diploma -
Woodrow Wilson High School
400 Stanaford Rd, Beckley W.va 2580106.1983
Skills
- Safety Violations
- RF Materials
- Shipment Inspection
- Customer Order Fulfillment
- Maintaining Quality Assurance Standards
- Staging and Sorting
- Safety Best Practices
- Defective Materials Processing
- Maintaining Work Areas
- Integrity and Dependability
- Conveyor Systems
- Active Listening and Communication
- Company Safety Policies
Timeline
Housekeeper
Tyler Perry Studios
11.2022 - Current
Picker Packer/ Merch Associate
Thredup Distribution Center
07.2021 - 11.2022
Assembly Worker/Machine Operator
Geiger Automotive USA
05.2018 - 06.2021
Shipping and Receiving Lead/Picker Packer
SSF Imported Auto Parts LLC.
05.2016 - 02.2018
Customer Service Specialist-Nights
Pink Geek
07.2013 - Current
Warehouse Shipper/Picker & Packer
One Up Innovations
08.2011 - 05.2015
Customer Service Representative/- Remote Nights
Sirius XM Radio
07.2010 - 07.2013
High School Diploma -
Woodrow Wilson High School
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