MICHELLE ROSS
Topeka,KS
Summary
AMT Registered Medical Assistant and Behavior Technician with a background in patient care, behavioral support, and clinical coordination. Handles vital signs, phlebotomy, EKGs, medication support, behavior data collection, and accurate EHR documentation while maintaining HIPAA compliance and a steady, team-focused approach.
Overview
2
2
Certifications
25
25
years of professional experience
Work History
Behavior Technician
Camber
Kansas City, Kansas
06.2026 - Current
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Supported Camber clients through behavior intervention plans and daily care routines.
- Applied positive reinforcement strategies to enhance engagement and learning during therapy activities.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behavior.
- Assisted clients with transitions, redirection, and emotional regulation strategies.
- Maintained safe, structured environments for Camber clients and staff.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Supported clients in daily routines and behavior interventions to foster self-help skills like dressing, toileting, and independent eating.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Collected behavior data for Camber treatment teams during client sessions.
- Monitored client's progress toward identified goals through data collection and analysis.
- Documented client behaviors and session notes in Camber records.
- Applied proven strategies to positively affect client behaviors.
- Identified and addressed individual problems using clinical team recommendations and solutions.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Modeled communication and social skills during Camber skill-building sessions.
- Assisted in the development of communication systems using visual supports such as picture exchange system.
Registered Medical Assistant
Private Practice
Kansas , City
07.2024 - 04.2026
- Collected vital signs, medical histories, and patient details.
- Collected vital signs and documented accurate chart notes in EHR to ensure comprehensive patient records.
- Performed patient assessments, including vital signs and medical history documentation.
- Completed 20+ venipuncture and laboratory blood draws per day with accurate specimen collection and handling.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections and managed medication refills.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted providers during procedures and office visits to enhance patient care and support treatment processes.
- Assisted physicians in exams, treatments, and procedures.
- Supported providers during patient exams and procedures.
- Prepared patients for exams in a private practice clinic.
- Coordinated clinical and administrative tasks to support streamlined operations in fast-paced healthcare setting.
- Scheduled appointments and coordinated patient follow-up calls.
- Welcomed patients as they arrived at the office and efficiently managed their appointment schedules.
- Led patients to exam rooms, answered general questions, and prepared patients for the physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained accurate patient charts and followed HIPAA guidelines.
- Maintained clinical records according to HIPAA regulations.
- Reviewed insurance information and verified patient demographics.
- Confirmed patients' insurance coverage and efficiently processed their payments in a timely manner.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Communicated patients' messages to physicians regarding their concerns, condition updates, and medication refill requests to ensure continuous care.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared laboratory specimens for analysis and organized lab results.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
RMA/PCT Technician
Stormont Vail HealthCare
Topeka, KS
06.2017 - 02.2024
- Provided direct patient care and clinical support.
- Performed EKGs, phlebotomy, specimen collection, and vital signs.
- Assisted physicians and nurses with patient procedures and treatments.
- Ensured accurate documentation and patient records for seamless care coordination.
- Monitored vital signs and documented findings in Stormont Vail patient charts.
- Assisted patients with bathing, grooming, toileting, and daily comfort needs.
- Supported safe transfers, ambulation, and repositioning across Stormont Vail care units.
- Collected specimens and prepared samples for laboratory processing.
- Performed EKGs and reported the results to nursing staff.
- Responded to patient requests and communicated concerns to the care team.
- Maintained clean, stocked patient rooms and organized care supplies.
- Followed infection control procedures and safety protocols during direct patient care.
- Obtained patient vital signs and reported results to the staff nurse or the physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Facilitated patient admissions, discharges, and transfers to enhance workflow efficiency.
- Assisted in preparing patients for examinations and treatments, including monitoring vital signs.
- Conducted safety rounds regularly to ensure a safe environment for patients.
- Observed changes in the patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed a variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked the unit frequently with necessary medical supplies.
- Instructed new employees in proper techniques for performing daily tasks.
- Organized supplies in order to maintain adequate stock levels throughout the shift.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Notified senior staff of patient emergencies to optimize outcomes.
- Participated in quality improvement activities within the department.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted patients with bathing, dressing, and grooming.
- Turned and repositioned bedridden patients to prevent bed sores.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on a frequent basis.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supported Stormont Vail HealthCare patient care through daily technician services.
- Cleaned and prepared medical equipment for clinical use.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Monitored supplies and restocked treatment areas and carts.
- Assisted nurses and providers with routine patient procedures.
- Recorded service details in hospital systems and care logs.
- Followed infection control and safety standards across patient areas.
- Communicated needs with clinical teams and department staff.
- Replaced defective components in medical equipment to ensure proper functionality.
- Maintained records of repairs, calibrations, and tests performed on equipment.
Registered Medical Assistant
St. Francis
04.2012 - 02.2017
- Supported physicians with patient care and clinical procedures.
- Collected patient histories and maintained medical records.
- Administered medications and streamlined office operations to enhance patient care.
- Prepared patients for exams in a private practice clinic.
- Collected vital signs and documented chart notes in EHR.
- Assisted the provider during procedures and office visits.
- Scheduled appointments and coordinated patient follow-up calls.
- Reviewed insurance information and verified patient demographics.
- Administered injections and managed medication refills.
- Explained care instructions and answered patient questions.
- Maintained clinical records according to HIPAA regulations.
- Guided patients to exam rooms, addressed inquiries, and prepared them for a physician by clarifying the examination process.
- Assisted physicians in exams, treatments, and procedures.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Coordinated with pharmacies to submit and refill prescriptions, ensuring timely access to medications for patients.
- Verified insurance coverage and processed payments from patients.
- Ensured all medical equipment was functioning properly prior to use.
- Performed patient assessments, including vital signs and medical history documentation.
- Prepared laboratory specimens for analysis and organized lab results.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized patient charts and documents to streamline office workflow., documents and supplies to maintain team productivity.
- Communicated with pharmacies for prescription refills on behalf of the supervising physician.
- Assisted back office patient processes to reduce office wait times.
- Changed dressings on wounds to promote healing and prevent infection. on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
Disability Technician
SNL Ranch
05.2010 - 11.2011
- Supported individuals in daily living activities and personal care to enhance independence and quality of life.
- Documented client progress and needs to ensure effective support and continuity of care.
- Serviced and organized ranch equipment and tools to ensure optimal functionality during operations.
- Conducted regular inspections of fences, gates, and corrals to identify and address safety issues.
- Executed repairs on livestock handling areas utilizing hand tools and basic mechanical techniques to ensure functionality.
Developmental Disability Technician
Kansas Neurological Institute
12.2001 - 05.2010
- Provided direct care and support for individuals with developmental disabilities.
- Assisted with daily activities, documentation, and treatment plans.
- Supported clients with personal care, mobility, and daily living routines.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Assisted clients with medication prompts, meal preparation, and household tasks.
- Documented client observations and support notes to ensure accurate care records.
- Maintained records of services provided, client progress, and goals achieved.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Promoted client independence through community access and social activities.
- Followed behavior support plans and de-escalated challenging situations.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained safety, privacy, and dignity across home and community settings.
- Lifted and repositioned clients safely during transfers to ensure comfort and stability. to ambulate individuals for diverse needs.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Communicated clearly with families, supervisors, and allied health staff.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Organized recreational and educational activities for clients according to individual needs.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain a schedule.
- Helped disabled persons access community resources such as housing options or job training programs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Administered medication according to doctor's orders and monitored side effects.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Reported concerns to the nurse supervisor to promote optimal care.
- Helped disabled persons access community resources such as housing options or job training programs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
Education
High School Diploma -
Shawnee Heights High School
Tecumseh, KSSkills
- Patient Care & Assessment
- Behavioral Support Techniques
- Behavioral Data Collection
- Behavioral Progress Tracking
- Session coordination
- Client Intake Coordination
- Vital Signs
- EKGs
- Medical Terminology
- Anatomy & Physiology
- CPR/BLS Certified
- HIPAA Compliance
- Microsoft Word, Excel & PowerPoint
- Behavior intervention strategies
- Data management
- Progress documentation
- Patient care
- Vital signs
- HIPAA compliance
- Clinical coordination
- Specimen collection
- Team collaboration
- Problem solving
- Attention to detail
- Crisis de-escalation
- Applied behavior analysis
- Social skill development
- Skill development
- Data collection and analysis
- Behavior intervention plans
- Sensory integration support
- Record keeping
- Nonverbal communication
- Group instruction techniques
- Errorless learning techniques
- Direct instruction methodologies
- Positive reinforcement
- Communication
- Problem-solving
- Training and mentoring
- Time management
- Documentation management
Certification
AMT Registered Medical Assistant (RMA), CPR/BLS Certified, CNA Certification – Washburn Institute of Technology, HIPAA Security Basics for the Health Care Workforce Certification
ADDITIONAL QUALIFICATIONS
Reliable, punctual, and dedicated to delivering exceptional patient care.
Timeline
Behavior Technician
Camber
06.2026 - Current
Registered Medical Assistant
Private Practice
07.2024 - 04.2026
RMA/PCT Technician
Stormont Vail HealthCare
06.2017 - 02.2024
Registered Medical Assistant
St. Francis
04.2012 - 02.2017
Disability Technician
SNL Ranch
05.2010 - 11.2011
Developmental Disability Technician
Kansas Neurological Institute
12.2001 - 05.2010
High School Diploma -
Shawnee Heights High School