Michelle Rouchka
Independence,Missouri
Summary
Adept at driving business growth and enhancing customer satisfaction, my tenure at Rouchkas Small Engine Repair LLC and GEHA showcases a proven track record in operations management and strategic planning. Leveraging skills in customer service and business development, I've successfully implemented policies that improved operational efficiency and fostered a collaborative team environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Co-Owner
Rouchkas Small Engine Repair LLC
02.2018 - Current
- Enhanced customer satisfaction by developing personalized service protocols.
- Inspired team to exceed customer service expectations with regular feedback sessions.
- Optimized budget allocations by reviewing expenditure and identifying cost-saving opportunities.
- Conducted regular financial analysis to guide investment decisions.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Clinical Operations Specialist
Government Employees Health Association Inc.(GEHA)
02.1998 - 12.2023
- Facilitated cross-departmental meetings, fostering collaboration and consensus on key initiatives.
- Streamlined processes for faster project completion and optimized resource allocation.
- Organized day-to-day operations, prioritizing tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Helped train new hires, fostering a supportive learning environment conducive to success in their roles.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
William Chrisman High School
Independence, MO05-1988
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Policy and procedure implementation
- Sales strategies
- Records management
- Operations management
- Business development
- Strategic planning
Timeline
Co-Owner
Rouchkas Small Engine Repair LLC
02.2018 - Current
Clinical Operations Specialist
Government Employees Health Association Inc.(GEHA)
02.1998 - 12.2023
High School Diploma -
William Chrisman High School
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