Michelle Royall
Traphill,NC
Summary
Dynamic professional with extensive experience in office administration and guest services. Proven track record in budgeting and finance, enhancing operational efficiency, and fostering strong community relationships. Adept at managing complex schedules while delivering exceptional customer service and maintaining meticulous financial records. Ability to quickly adapt to new environments with positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
Work History
Church Secretary
Center Baptist Church
01.2024 - Current
- Managed church office operations, ensuring efficient scheduling and communication.
- Developed and maintained filing systems for member records and correspondence.
- Coordinated weekly bulletins, incorporating announcements and event details accurately.
- Contributed to budget management by monitoring expenses and providing regular financial reports to the appropriate committees.
- Count tithes, offerings and making deposits
Small Business Co-Owner
Twisted Hickory Woodworks
03.2021 - Current
- Directed daily operations, ensuring efficiency and quality in service delivery.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Developed marketing strategies that increased local brand awareness and customer engagement.
- Established partnerships with local vendors to streamline supply chain processes and reduce costs.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Cna /Private Caregiver
Larry Tilley / Robin Holbrook
01.2023 - 05.2024
- Promoted good oral and personal hygiene by aiding patient with bathing, and teeth brushing.
- Provided emotional support for patient during challenging times, fostering a positive healing environment.
- Cared for resident in assisted living facility and delivered high-quality support to meet needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patient with self-feeding and assisted feeding, based on individual needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep hospice well-informed.
- Followed directions of licensed nurses to administer medications and treatments.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
Bank Teller / Book Keeper
Yakin Valley Bank
05.1996 - 12.2002
- Processed customer transactions accurately and efficiently.
- Assisted clients with inquiries regarding account balances and services.
- Maintained cash drawer integrity through diligent balancing practices.
- Provided exceptional customer service while addressing client needs promptly.
- Trained new hires on customer service policies and procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
High School Diploma -
East Wilkes High School
Ronda, NCSkills
- Guest services
- Office administration
- Phone etiquette
- Scheduling appointments
- Budgeting and finance
- Accounting and bookkeeping
Timeline
Church Secretary
Center Baptist Church
01.2024 - Current
Cna /Private Caregiver
Larry Tilley / Robin Holbrook
01.2023 - 05.2024
Small Business Co-Owner
Twisted Hickory Woodworks
03.2021 - Current
Bank Teller / Book Keeper
Yakin Valley Bank
05.1996 - 12.2002
High School Diploma -
East Wilkes High School
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