Michelle R. Stevens
yucaipa,ca
Summary
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Overview
28
28
years of professional experience
Work History
Correctional health services administrator II
State of California Department of corrections
05.2019 - Current
- Company Overview: California Institute for Women
- Plans, organizes, and directs all health services support operations, including radiology, clinical laboratory, dietary, medical supplies, property management, and medical records, ensuring a seamless 24/7 operation aligned with institutional standards
- Develops and evaluates policies and procedures to enhance the delivery of clinical care and health-related services, contributing to optimal program outcomes
- Implements quality improvement initiatives that resulted in improved care efficiency and patient satisfaction
- Manages a multi-million-dollar health services budget, evaluates program service needs, exercises expenditure control, and initiates budget transfer requests to maximize resource utilization and ensure adequate support for clinical operations
- Develops, implements, and evaluates quality management initiatives aimed at optimizing clinical care delivery and patient outcomes
- Utilizes data-driven methodologies to identify opportunities for process improvements and to enhance service efficiency
- Formulates and reviews clinical policies and procedures, aligning them with regulatory guidelines and best practices in correctional healthcare
- California Institute for Women
Staff Services manager II
State of California Department of State Hospitals
10.2016 - 05.2019
- Works closely with various departments to resolve operational issues and improve service delivery, aligning training programs with institutional health care priorities
- Managed the development and execution of new employee orientation and recertification courses, successfully enhancing staff competencies and retention through robust training programs
- Initiated and implemented policies and procedures to enhance operational efficiency and compliance with healthcare standards
- Oversees the operations of the Staff Development Center (SDC) Training Center and Human Resources Exams and Hiring
- Manages New Employee Orientation, manages annual recertification courses for all employees and elective continuing education courses for all clinical staff
- Responsible for maintaining an effective and efficient training program within training budget
- Approves the hiring processes for all applicants
- Approves position postings, and initiates, develops, and implements policies and procedures
- Researches and analyzes licensing requirements and standards set forth by licensing, state regulations, and policy and procedures
Staff Services Manager I
State of California Department of State Hospitals
10.2014 - 10.2016
- Plans, instructs, and directs overall management of the Health Information Department, ensuring compliance with bargaining unit contracts and affirmative action guidelines while supervising staff performance and productivity
- Served as Hospital Privacy Officer, promoting privacy awareness and ensuring compliance with HIPAA regulations through staff training and policy formulation
Health program specialist I
State of California department of corrections
10.2008 - 10.2014
- Assist in development of health care projects; apply health regulations, policies and procedures; participate in monitoring and evaluating health programs and projects; gather, analyze and organize data related to health programs; analyze administrative problems and recommend effective action
- Act as program liaison with staff in other programs at the Federal, State, and local level; assist in planning, conducting and evaluating of audits and projects; recommend and take actions on outcome measures to audits and project activities
- Analyze proposed legislation, regulations and health program standards; provide consultation and technical assistance to local agencies; serve on task forces and committees as a program representative
- Committee member to Quality Management, Mental health Committee
Quality Assurance director
South Coast Children’s Society (SCCS)
10.2007 - 10.2008
- Professionally works to improve patient care, patient safety, and patient outcomes
- Worked to make policy and process improvement to promote healthcare at the highest level
- Managed and implemented the quality management and quality improvement programs for a healthcare program and oversees quality assurance and compliance functions
- Ensured program services were implemented at the highest standards and patients received the highest level of care
Corporate Compliance Coordinator II
Loma Linda University Medical Center
07.2006 - 07.2007
- Spearheaded the organization’s HIPAA compliance efforts, ensuring all health information practices adhered to federal and state regulations
- Conducted thorough investigations of HIPAA-related incidents, analyzing trends and identifying areas for improvement
- Collaborated with department heads to develop action plans that addressed compliance vulnerabilities and fostered a culture of accountability and privacy awareness among staff
- Regularly reported compliance issues and solutions to hospital administration and Health and Human Services, helping to maintain transparency in compliance efforts
- Prepared detailed analytical reports that showcased compliance metrics and initiatives, guiding strategic improvements
Project manager
Kaiser Permanente regional offices
09.1996 - 07.2006
- Led cross-functional project teams in the successful implementation of Electronic Health Record (EHR) systems across multiple healthcare facilities, ensuring adherence to timelines and budget constraints
- Acted as the primary liaison between clinical staff, IT teams, and executive leadership throughout project lifecycles
- Facilitated regular project status meetings to ensure stakeholder alignment, leading to enhanced communication and collaboration across all levels of the organization
- Developed detailed project plans outlining resource allocation, timelines, and deliverables
- Monitored project risks and implemented proactive strategies to mitigate challenges, ensuring continuity and quality of project execution
Education
Bachelor’s - business and management
University of Redlands
09.2004
Skills
- Leadership
- Administration
- Professionalism
- Business skills
- Strong background in healthcare
- Implementing and applying policy, procedure and regulatory needs
- Knowledge of working closely with Licensing and Regulatory agencies
- Strong Healthcare management leading and overseeing large departments
- Assertiveness
- Attention to Detail
- Budgetary and Contractual Operations
- Strong Management skills
- Strategic Thinking
- Training
- HIPAA compliance Officer
- Compliance
- Operations
Timeline
Correctional health services administrator II
State of California Department of corrections
05.2019 - Current
Staff Services manager II
State of California Department of State Hospitals
10.2016 - 05.2019
Staff Services Manager I
State of California Department of State Hospitals
10.2014 - 10.2016
Health program specialist I
State of California department of corrections
10.2008 - 10.2014
Quality Assurance director
South Coast Children’s Society (SCCS)
10.2007 - 10.2008
Corporate Compliance Coordinator II
Loma Linda University Medical Center
07.2006 - 07.2007
Project manager
Kaiser Permanente regional offices
09.1996 - 07.2006
Bachelor’s - business and management
University of Redlands
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