MICHELLE RUBINOV
Hewlett,NY
Summary
Hard worker with over 4 years of experience in customer service and office management, adept at enhancing client satisfaction and streamlining operations. Skilled in organization, multitasking, and maintaining precise records, contributing to seamless office functionality and improved service delivery. Passionate about fostering a welcoming environment and eager to leverage skills in a dynamic setting.
Overview
4
4
years of professional experience
Work History
PHYSICAL THERAPY AIDE
Physical Therapy Options
12.2023 - Current
- Assisted physical therapists in delivering patient care, fostering a collaborative environment that enhanced recovery outcomes.
- Implemented patient scheduling and tracking systems, leading to improved appointment adherence and reduced wait times.
- Maintained accurate patient records and treatment logs, ensuring compliance with health regulations and enhancing data integrity.
- Monitored patient progress and provided feedback to therapists, facilitating tailored treatment plans and promoting meaningful improvements.
- Coordinated with healthcare staff to streamline communication, strengthening team synergy and enhancing patient care delivery.
- Worked with patients from 6 months to 90 years old.
PHYSICIAN ASSISTANT SHADOW
Vixsthetics
04.2025 - Current
- Assisted in patient assessments, fostering trust and open communication to enhance overall patient experience.
- Conducted thorough patient history reviews, ensuring accurate diagnosis and effective treatment plans to improve health outcomes.
- Collaborated with healthcare teams to streamline patient care processes, achieving noticeable improvements in treatment efficiency.
PERSONAL CARE ASSISTANT
Home Care
04.2025 - Current
- Provided compassionate personal care to patients, enhancing their daily comfort and fostering trust in care relationships.
- Assisted patients with activities of daily living, leading to marked improvements in their overall well-being and independence.
- Monitored patient health indicators and reported changes, facilitating timely interventions and promoting proactive care.
OFFICE WORKER/FRONT DESK
Adelphi University
09.2023 - 09.2025
- Provided exceptional customer service at the front desk, fostering a welcoming environment and enhancing visitor experiences.
- Managed appointment scheduling and office communications, improving operational efficiency and reducing wait times.
- Coordinated with multiple departments to streamline information flow, resulting in improved interdepartmental collaboration.
- Helped Students achieve their goals, by finding the department best for them
RECEPTIONIST/ASSISTANT
Rouge Beauty Bar
01.2022 - 09.2023
- Streamlined appointment scheduling, reducing wait times and improving overall client satisfaction.
- Coordinated with beauty professionals to ensure seamless service delivery, resulting in marked improvements in team efficiency.
- Maintained accurate records of client interactions, enabling data-driven insights that informed service enhancements.
- Executed daily inventory checks to ensure product availability, minimizing disruptions and supporting operational flow.
- Enhanced client engagement by implementing feedback systems, leading to noticeable results in service adjustments and customer retention.
RECEPTIONIST
Five Lines Skincare
06.2021 - 05.2023
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
Education
Health Sciences
Adelphi University
Garden City, NY12.2025
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George W Hewlett High School
Hewlett, NY06.2022
Skills
- Customer Service
- Office Equipment
- Multitasking
- Time Management
- Recordkeeping
- Bookkeeping
- Organization
- Telephone Skills
- Notetaking
LANGUAGES
English (Native)
Russian (Highly proficient)
Hebrew (Novice)
Community Service
Camp Gan Israel - Shaloh House, CAMP COUNSELOR, Queens, NY, 2019-06, 2019-08, Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment., Established and built relationships with campers to ease fears in new environment., Helped campers build confidence and self-esteem through consistent guidance and mentoring.
ADDITIONAL INFORMATION
- VOLUNTEER EXPERIENCE
- Hewlett-woodmere Public Library
- Followed directions from supervisors and completed tasks within appropriate timeframe
- Offered support and assistance to community members
- Helped with prep, set up, and breakdown of community and public events
Timeline
PHYSICIAN ASSISTANT SHADOW
Vixsthetics
04.2025 - Current
PERSONAL CARE ASSISTANT
Home Care
04.2025 - Current
PHYSICAL THERAPY AIDE
Physical Therapy Options
12.2023 - Current
OFFICE WORKER/FRONT DESK
Adelphi University
09.2023 - 09.2025
RECEPTIONIST/ASSISTANT
Rouge Beauty Bar
01.2022 - 09.2023
RECEPTIONIST
Five Lines Skincare
06.2021 - 05.2023
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George W Hewlett High School
Health Sciences
Adelphi University
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