Michelle Rude

As a front end manager I was responsible for all of the front end associates including cashiers, service workers, and accounting associates. My job included multiple tasks, some of which were hiring, scheduling, attendance, compliance, and daily accounting. Daily I would open the store and assign associates to their correct tasks. This may be a register, a self checkout, money services or the service desk. I also assisted other departments with help as needed. I was responsible for researching all longs and shorts, and making sure that all accounting processes are done correctly. I led my team to appropriately service our customers on the front end at Walmart.

• During my time at Walmart I also worked as an Asset Protection Investigator. In this position I was responsible for the financial health of the store. I would often work surveillance by camera in the AP office. I also spent time walking the store to ensure safe work practices by our associates, and a safe shopping area for our customers. I was responsible for "shrink" which is money lost by the store either through theft or incorrect processes. I regularly verified high ticket trucks to ensure inventory numbers, and when needed filed claims to recover money for missing product. I was apprehension trained and therefore could apprehend customers for theft purposes when needed. I worked closely with Oklahoma PD to prosecute when necessary.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Reviewed employee performance and determined areas in need of improvement.
• Managed customer complaints and rectified issues to complete satisfaction.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Recruited and trained new employees to meet job requirements.
• Developed strategies to improve customer satisfaction and loyalty.

• As an account manager I was responsible for approximately 400 delinquent collection accounts. My job included skip tracing when needed to locate consumers. When located I would immediately file suit and begin the collection process. This included inbound and outbound calls to the consumers home and place of employment. I would investigate the assets of my consumers in order to decide the most efficient way for repayment to my client. This included wage garnishment, property liens, bank account liens, and voluntary payment.
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• Monitored accounts to identify overdue payments and pursue timely remedies.
• Provided guidance on legal matters concerning collection procedures.
• Ensured compliance with federal and state collections laws and regulations.
• Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
• Developed collection methods to achieve or exceed company financial goals.