MICHELLE RUNG
Grand Junction,CO
Summary
Customer service professional with specialization in compassionate care for non-verbal adults with severe disabilities. Expertise in staff training and management to ensure effective personal care and medication administration. Proven ability to enhance client safety and well-being through dedicated support and advocacy.
Overview
31
31
years of professional experience
Work History
Adult Medical Attendant
Public Partnerships-Colorado Inc.
Fruita, CO
10.2008 - 04.2016
- Oversaw comprehensive personal care, addressing medical and daily living needs 24 hours daily.
- Administered medications according to prescribed schedules, ensuring adherence to guidelines.
- Monitored health conditions and reported changes promptly to healthcare professionals.
- Advocated for non-verbal adults with severe disabilities, fostering trust and improving client well-being.
- Maintained cleanliness and organization in living spaces to enhance client safety.
- Trained new employees to meet specific client requirements effectively.
- Assessed staffing needs and conducted interviews to recruit qualified candidates, enhancing team capability.
- Managed financial requirements to ensure adherence to client budgets, supporting sustainable care.
Assistant Lead Teller
Colorado National Bank
Glenwood Springs, CO
11.1984 - 06.1991
- Managed and supervised tellers in drive-thru environment, enhancing service delivery efficiency.
- Coordinated team shift scheduling to maximize operational coverage.
- Processed customer transactions accurately, including deposits and withdrawals.
- Balanced cash drawers daily, ensuring accuracy while handling high currency volumes.
- Trained new tellers on procedures and customer service standards to maintain quality.
- Analyzed customer feedback to enhance service practices and boost client satisfaction.
- Maintained confidentiality of customer records in compliance with company policies.
- Fostered positive relationships with staff and management through effective communication.
Education
High School Diploma -
Glenwood Springs high school
Glenwood Springs05-1985
Skills
- Oxygen therapy administration
- Medical equipment operation
- Medical records management
- HIPAA compliance
- Patient transport and dressing assistance
- Feeding assistance and data entry
- Empathy in patient care
- Problem solving
- Effective communication
- Customer service and assistance
- Flexible scheduling
- Calm under duress
- Positive attitude and work ethic
Personal Information
Title: PROFESSIONAL COMPANION
Timeline
Adult Medical Attendant
Public Partnerships-Colorado Inc.
10.2008 - 04.2016
Assistant Lead Teller
Colorado National Bank
11.1984 - 06.1991
High School Diploma -
Glenwood Springs high school