Michelle Rush
Rockingham
Summary
Healthcare professional with a strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant
FirstHealth of the Carolinas (Cardiology)
02.2023 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Certified Medical Assistant
FirstHealth of the Carolinas (Internal Medicine)
02.2017 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Certified Clinical Medical Assistant
Duke University Medical Center (Neurology)
01.2008 - 01.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
Education
Bachelor of Science - Bachelor of Science in Healthcare Management
University of Colorado Technical University
Colorado Springs, CO10-2025
Associate of Science - Certified Medical Assistant
King's College
Charlotte, NC06-2006
Skills
- Compliance with HIPAA Standards
- Healthcare Terminology Expertise
- Specimen Handling and Analysis
- Organized Appointment Management
- CPT Code Proficiency
- ICD Code Proficiency
- Detail-Oriented Approach
- Electronic Health Record Implementation
- Proficient in Medical Terminology
- Coordinated Task Management
- Venipuncture Proficiency
- Essential Life Support Techniques
- Safety Standards Compliance
- Infection Prevention
Timeline
Certified Medical Assistant
FirstHealth of the Carolinas (Cardiology)
02.2023 - Current
Certified Medical Assistant
FirstHealth of the Carolinas (Internal Medicine)
02.2017 - 08.2020
Certified Clinical Medical Assistant
Duke University Medical Center (Neurology)
01.2008 - 01.2013
Bachelor of Science - Bachelor of Science in Healthcare Management
University of Colorado Technical University
Associate of Science - Certified Medical Assistant
King's College
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