Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Rutherford

Leander,TX

Summary

Detail-oriented and knowledgeable Medical Office Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

Overview

46
46
years of professional experience

Work History

Homemaker

Career Break
Leander, TX
10.2006 - Current
  • Spent 16 years raising and caring for two daughters
  • Maintained entire family's schedule and organized events.
  • Carried out day-day-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bluebonnet Home Boutique - Owner

Self-employed
Leander, TX
08.2000 - Current
  • Engaged in social media marketing and advertising.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Built and maintained online selling platform.
  • Packed and shipped all outgoing orders.
  • Maintained an extremely high level of customer service.

Medical Office Assistant

Columbia River Eye Center
Richland , WA
01.2002 - 10.2006
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Physician Recruiter

Medical Staffing Network
Houston, TX
04.2000 - 11.2001
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Verified applicant references and employment details.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Medical Office Receptionist

Blue Mountain Orthopaedics
Walla Walla, WA
02.1999 - 12.1999
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Enhanced office productivity by handling high volume of callers per day.
  • Reviewed and sent medical records to other physicians upon request.
  • Supported office staff and operational requirements with administrative tasks.

Retail Sales Associate

Sears
Walla Walla, WA
07.1998 - 02.1999
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Associate of Arts - Psychology

Walla Walla Community College
Walla Walla, WA
06.1998

Skills

  • Advising Patents
  • Patient Chart Management
  • Organization and Time Management
  • Administrative Office Operations
  • Insurance Claims
  • Healthcare Coding
  • Patient Relations
  • Front Desk Operations
  • HIPAA Guidelines
  • Patient Reception
  • Medical Records and Documentation
  • Calendar and Appointment Management

Timeline

Homemaker

Career Break
10.2006 - Current

Medical Office Assistant

Columbia River Eye Center
01.2002 - 10.2006

Bluebonnet Home Boutique - Owner

Self-employed
08.2000 - Current

Physician Recruiter

Medical Staffing Network
04.2000 - 11.2001

Medical Office Receptionist

Blue Mountain Orthopaedics
02.1999 - 12.1999

Retail Sales Associate

Sears
07.1998 - 02.1999

Associate of Arts - Psychology

Walla Walla Community College

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Michelle Rutherford