Michelle Rutledge
Glendale,AZ
Summary
Versatile professional with a strong background in client communication and team leadership across educational and service industries. Proven success in enhancing customer satisfaction through effective relationship management and operational planning. Skilled in conflict resolution and coordinating services to meet organizational goals. Committed to fostering positive environments and continuous improvement.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Superintendent
Residential & Commercial Cleaning
Greater Phoenix Metropolitan Area, AZ
09.2024 - 09.2026
- Cultivated strong client relationships to increase repeat service requests.
- Coordinated clear communication of preferences, enhancing satisfaction.
- Scheduled and managed services, ensuring alignment with company standards.
- Organized supplies and equipment, ensuring readiness for daily routines.
- Responded quickly and professionally to customer and staff inquiries.
English Tutor
Homeschool Co-ops
Phoenix, AZ
05.2018 - 05.2026
- Assisted students at varying levels in developing reading comprehension strategies, grammar rules, and writing techniques.
- Supported homework completion and guided students through class assignments.
- Made lessons entertaining to engage and encourage student learning.
- Built student confidence through positive reinforcement.
- Communicated with staff and families about student learning needs.
Co-Founder & Assistant Director
Aletheia Christian Academy
Phoenix, AZ
05.2018 - 06.2021
- Oversaw recruitment, hiring, and training processes, ensuring high-quality teaching staff to support educational goals.
- Implemented conflict resolution strategies among educators and students, fostering effective communication and a positive learning environment.
- Substantially grew customer base in an educational program through targeted outreach and networking events, enhancing program viability.
Support Representative
Classical Conversations
Greater Phoenix Metropolitan Area, AZ
06.2014 - 05.2018
- Trained and supported multiple lead directors who managed academic programs for dozens of educators and students.
- Conducted proactive follow-ups and clear communication with team members, boosting customer satisfaction through improved engagement.
- Facilitated weekly meetings to implement best practices and drive product improvements, thereby enhancing team collaboration.
- Achieved full enrollment by implementing targeted outreach strategies during acquisition season.
Education
Associate of Applied Science - Business
Rio Salado College
Tempe, AZ01-2027
AZ Homeschool Graduate
Phoenix, AZ01-2002
Skills
- Service coordination
- Team leadership
- Customer service excellence
- Client relationship building
- Time management
- Conscientious
- Synergistic
Certification
- Life Coach, Southwest Institute of Healing Arts, Tempe, AZ - 2025
- Institute for Excellence in Writing, Locust Grove, OK - 2018
Timeline
Superintendent
Residential & Commercial Cleaning
09.2024 - 09.2026
English Tutor
Homeschool Co-ops
05.2018 - 05.2026
Co-Founder & Assistant Director
Aletheia Christian Academy
05.2018 - 06.2021
Support Representative
Classical Conversations
06.2014 - 05.2018
Associate of Applied Science - Business
Rio Salado College
AZ Homeschool Graduate