Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Rutledge

Glendale,AZ

Summary

Driven by strategic visioning and exceptional customer service relations, I spearheaded initiatives at Aletheia Christian Academy, boosting brand awareness and customer engagement significantly. My expertise in management and communication facilitated seamless team collaboration and curriculum implementation with Classical Conversations, achieving a 100% acquisition rate within a new territory and earning multiple customer service awards at USAA.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Co-Founder/Assistant Director

Aletheia Christian Academy
02.2019 - 06.2021
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Secured lucrative partnerships by establishing strong relationships with key industry players.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Grew the customer base through targeted outreach and networking events.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.

Tutor/Teacher - 2nd/3rd & 5th/6th Grade English and Language Arts Teacher

Aletheia Christian Academy
08.2019 - 05.2021
  • Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

Tutor - English & Language Arts

Independent Contractor W/ Classical Conversations
06.2014 - 04.2019
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

Support Representative

Independent Contractor W/ Classical Conversations
01.2015 - 12.2017
  • Managed a territory within the Phoenix Metropolitan area of new community directors for the educational program, CC.
  • Built a team of between 6-12 directors who oversaw their individual communities, consisting of dozens of families, and hundreds of students.
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Conducted regular information meetings, securing a 100% acquisition rate during a season.
  • Trained new community directors, ensuring a consistent level of service quality across the team.
  • Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
  • Actively participated in team meetings, sharing insights on best practices and potential improvements.

Member Service Representative

USAA
08.2005 - 01.2009
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction, becoming the recipient of multiple customer service feedback awards.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Department Manager

Berean Christian Stores
09.2002 - 06.2005
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Responsible for store opening and/or closing affairs, e.g. counting, balancing, and recording monies and sales history.
  • Winner of company wide sales goal across store chain.

Education

Rio Salado College
Tempe, AZ

Skills

  • Business Development
  • Strategic Visioning
  • Customer Service Relations & Satisfaction
  • Collaborative learning
  • Curriculum Implementation
  • Mentoring
  • Grammar Expertise
  • Management
  • Communication
  • Organization

Certification

  • Classical Educator Certification
  • Institute for Excellence in Writing Tutor Certification
  • Health Coach Certification

Timeline

Tutor/Teacher - 2nd/3rd & 5th/6th Grade English and Language Arts Teacher

Aletheia Christian Academy
08.2019 - 05.2021

Co-Founder/Assistant Director

Aletheia Christian Academy
02.2019 - 06.2021

Support Representative

Independent Contractor W/ Classical Conversations
01.2015 - 12.2017

Tutor - English & Language Arts

Independent Contractor W/ Classical Conversations
06.2014 - 04.2019

Member Service Representative

USAA
08.2005 - 01.2009

Department Manager

Berean Christian Stores
09.2002 - 06.2005

Rio Salado College

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Michelle Rutledge