Michelle Ruvalcaba

Support a robust Customer-centric team of Mobile/Service Technicians, Parts Advisors and Service Managers

Translate customer-reported service-related problems to actionable work orders/estimates for technicians to complete

Administer and educate customers on new and used vehicle warranty repairs in accordance with Manufacturer warranty guidelines

Apply sound problem-solving skills in order to maintain a high standard of quality to our Customers.

Quality Check Appointments to ensure proper parts, diagnosis and repair plan documented

Route Mobile Service Appointments for several different regions in the Bay area for Customers seeking a variation of services for there vehicle

Maintain a high-quality relationship with all departments within the organization. Collaborate and maintain high-quality relationships with Service operations, Sales, Delivery and Field Service teams; model cross collaboration

Work everyday to deliver an exceptional customer experience. Encourages team members to deliver an exceptional Customer experience

• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Monitored team's performance and gave feedback when necessary.
• Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
• Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.