Michelle Ryan
Salem,Oregon
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager in Training
Carl's Jr
06.2013 - 07.2016
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Assistant Manager
Jack In The Box
02.2009 - 04.2013
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Certificate Program - Medical Assistant
Valley Medical College
Salem, Oregon06.2005
Skills
- Supervisory Abilities
- Strategic Decision-Making
- Continuous Quality Improvement (CQI)
- Improve Performance
- Policy Development and Enforcement
- Product and Service Knowledge
- Employee Performance Reviews
- Standard Operating Procedures Understanding
- Risk Management Assessments
- Manage Operations
- Directing Team Members
- Inventory Tracking and Management
- Customer Experience
- Motivational Leadership
- Management Training
- Operational Standards
- Maintaining Clean Work Areas
- POS Inventory System Operation
- Loss Prevention Goals Monitoring
- Customer Relationships
- Payroll Administration and Timekeeping
- Waste Management and Reduction
- Training Junior Team Members
- Records Organization and Management
- Assignment Delegation
- Professional Relationships
- Customer Satisfaction
- Constructive Feedback
- Conflict Resolution Tactics
- Compliance Requirements
- Inventory Control Processes
- Safety Regulations
- Hiring and Onboarding
Timeline
Assistant Store Manager in Training
Carl's Jr
06.2013 - 07.2016
Assistant Manager
Jack In The Box
02.2009 - 04.2013
Certificate Program - Medical Assistant
Valley Medical College
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