Michelle Ryburn
Elmhurst,IL
Summary
Bringing over 35 years of experience in customer service, sales, and management, there is a wealth of knowledge and a strong focus on client rapport. Committed to maintaining customer satisfaction and contributing to company success, a dedicated team player with a positive demeanor. Passionate about developing relationships, cultivating partnerships, and driving business growth, the dedication to these values is unwavering.
Overview
36
36
years of professional experience
1
1
Certificate
Work History
Food Panelist
MMR Research Worldwide Inc.
04.2023 - Current
- Assisted in developing lexicon's with Team Lead to evaluate food and beverage products.
- Maintained high food quality standards by, taste, smell, texture, mouthfeel and aftertaste.
- Monitored quality with discrimination of new products.
- Followed health, safety and sanitation guidelines while tasting and evaluating food and beverage products,
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational skills in managing projects from concept to completion.
Licensed Real Estate Broker
Compass Real Estate
01.2021 - Current
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Compared properties possessing similar features to determine competitive market prices.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Arranged for inspections and surveys of sold properties.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Set up virtual home tours, in-person visits, and open houses for properties.
- Cultivated strong relationships with agents, lenders and title companies.
- Developed successful marketing strategies to promote properties and maximize exposure.
- Advised clients on optimum buying and selling choices for maximum returns.
- Coordinated rental agreements for properties, helping renters find suitable spaces.
- Monitored contract execution to verify complete fulfillment of terms.
- Appraised property values and assessed buyer income to determine feasibility of offer success.
- Managed roster of clients to send announcements and information on new properties.
Receptionist
Neuro Plus Institute
02.2019 - 09.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to staff by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with patients through email and telephone.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
General Manager
Cottage Hill Diamonds
09.2014 - 01.2019
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed all day-to-day operations of Cottage Hill Diamonds to provide a safe and enjoyable guest experience.
- Promoted dynamic, positive and memorable guest experiences.
- Monitored inventory and analyzed product costs.
- Lead team of 7 employees in all operations including sales, service, and office functions.
- Developed and deepened relationships to form lasting and loyal partnerships.
- Empowered staff members to contribute to continuous improvement, quality and growth of the company.
- Greeted customers and responded to customer inquiries. Managed inventory control
- Implemented operational strategies and effectively built customer and employee loyalty.
Self Employed
Princess House Inc.
09.2010 - 01.2014
- Built and maintained effective relationships with peers and clients
- Took special orders in person and over the phone to generate additional revenue.
- Interacted with customers and retail buyers to expedite orders.
- Kept current on market and product trends to effectively answer customer questions.
- Processed shipments and maintained organized stock shelves. -
- Developed new customer prospects or referrals.
- Helped customers select products that best fit their personal needs.
- Oversaw all daily operations and informed customers about sales and promotions in a friendly and engaging manner. Sought opportunities to up-sell and add-on additional merchandise.
- Educated customers on product and service offerings.
- Generated leads for new sales through telephone and email contact with customers.
- Attended team meetings each month to voice concerns and offer constructive feedback to others.
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Processed all sales transactions accurately and in a timely fashion.
Sales Associate & General Manager
The Great Frame Up
03.1988 - 08.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Collaborated with cross-functional teams to develop innovative solutions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
York High School
Elmhurst, IL06.1989
Skills
- Customer Relationship Management (CRM)
- Staff Management and Supervision
- Contract (Skilled) Negotiator
- Lead Generation and Project Management
- Sales Analysis and Expertise
- Business Administration
- Advertising and Marketing
- Vendor, Client and Customer Relationships and Management
- Team Building and Leadership
- Networking and Problem Resolution
- Employee and Appointment Scheduling
- Purchasing and Order Processing
- Data Collection and Entry
Certification
COMPASS Real Estate
ABR - Accredited Buyer Representative
HFR - Home Finance Resource Certified
CSC - Certified Staging Consultant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Panelist
MMR Research Worldwide Inc.
04.2023 - Current
Licensed Real Estate Broker
Compass Real Estate
01.2021 - Current
Receptionist
Neuro Plus Institute
02.2019 - 09.2020
General Manager
Cottage Hill Diamonds
09.2014 - 01.2019
Self Employed
Princess House Inc.
09.2010 - 01.2014
Sales Associate & General Manager
The Great Frame Up
03.1988 - 08.2009
High School Diploma -
York High School
Professional References
- Team Lead (Compass Real Estate) Mary White 630-973-3768
- Retired (Neuro Plus Institute) Dr. Joseph Serpe 630-292-3531
- Retired (The Great Frame Up) Mary Gennett 708-278-9230
References
- VP of Marketing Tableware (Reynolds) Keith Danoff 773-727-2359
- Physician (Spinal Diagnostics) Dr. Jason Anderson 503-720-6560
- Controller (Citywide Building Maintenance) Dave Miech 847-875-6341
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