Michelle Saavedra
Business operational lead
North Las Vegas,NV
Summary
Dynamic professional with a proven track record at JP Morgan Chase, excelling in service excellence and analytical problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adaptable and organized, consistently meeting tight deadlines while fostering collaborative teamwork and motivating peers to achieve high performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
In 2023 I successfully won the Fortress award for controls and since being in my position I have had excellent branch review. I take pride in being the teams trusted operational leader.
Overview
15
15
years of professional experience
Work History
BOL
JPMorgan Chase
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained new team members on customer service protocols and system navigation.
AB
JP Morgan Chase
10.2010 - 08.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Mission Bay High School
San Diego, CA05.2000
Skills
- Approachable demeanor
- Collaborative teamwork
- Service excellence
- Analytical problem-solving
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Strong organizational abilities
- Calm under pressure
- Verbal communication
Accomplishments
- Fortress control winner in 2023
- Excellent branch review
- Supervised team of 5 staff members.
Timeline
BOL
JPMorgan Chase
08.2023 - Current
AB
JP Morgan Chase
10.2010 - 08.2023
High School Diploma -
Mission Bay High School