Michelle Sabas
Sterling,VA
Summary
Through years of experience in different employment environments, I have learned and maintained skills of all sorts. I am a hard-working individual whom enjoys a clean, organized work environment. I work well with others as a team, and I am time-efficient with tasks. I am always eager to learn, and to take on new challenges and tasks at my advisor's discretion.
Overview
13
13
years of professional experience
Work History
Bookkeeper and Hostess
La Vie
01.2021 - 09.2023
- Maintained guests’ and employee information in an organized and efficient manor.
- Updated and coordinated POS (Point-of Sales) system.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Helped guests in-person and on the phone by ensuring all requests and needs were met in a timely fashion.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Supported and assisted all management requirements and needs.
Manager
Rebel Taco
04.2020 - 01.2021
- Organized, maintained, and filed paperwork.
- Took inventory and managed items using Excel.
- Increased team productivity by implementing rules and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained a professional, organized, and safe environment for employees and patrons.
Office Manager
Tico
12.2019 - 03.2020
- Oversaw accounts payable and receivable.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed incoming and outgoing phone calls with patrons and businesses.
Receptionist
Our Lady of Hope Church
07.2010 - 07.2018
- Maintained parish records in the Parish Database System (PDS) and Excel spreadsheets.
- Processed donations; general typing, filing, and clerical work.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Server
Outback Steakhouse
08.2012 - 04.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Completed Three Years of Study - B.S Health Administration
George Mason University
12.2018
Graduated With An Advanced Diploma -
Potomac Falls High School
05.2013
Skills
- Computer Literate
- Inventory Tracking
- Bookkeeping Software
- Exceptional Organization
- Skilled Driver (13 years of having license and driving experience)
- Cash Flow Management
- Customer Relations
- Teamwork and Collaboration
- Time Management Abilities
Volunteer Experience
- Our Lady of Hope Church, Religious education teaching aide, Sterling, VA, 09/01/17 - 05/01/18
- GMU people with special needs support group, Best Buddies, GMU, 01/01/15 - 12/31/15
- Our Lady of Hope Church outreach group for people with special needs and retirement home residents, Volunteer, Our Lady of Hope Church, 01/01/08 - 12/31/14
- Inova Loudoun County Hospital, Nurse’s Aide Volunteer, Loudoun County, VA, 06/01/12 - 08/31/12
- Church Camp, Counselor, 06/01/09 - 06/30/09
Timeline
Bookkeeper and Hostess
La Vie
01.2021 - 09.2023
Manager
Rebel Taco
04.2020 - 01.2021
Office Manager
Tico
12.2019 - 03.2020
Server
Outback Steakhouse
08.2012 - 04.2017
Receptionist
Our Lady of Hope Church
07.2010 - 07.2018
Completed Three Years of Study - B.S Health Administration
George Mason University
Graduated With An Advanced Diploma -
Potomac Falls High School
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