Michelle Sainato
Kansas City,Missouri
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Dispatcher
United Rentals
01.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Dispatcher
Durham School Bus Services
03.2021 - 01.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
Bus Driver/ Office Work
Flatrock Community Schools
08.2014 - 03.2021
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Inspected bus for any mechanical issues before departure.
- Aided passengers with disabilities or special needs.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Operated large vehicles in difficult urban and rural conditions.
Education
High School Diploma -
Romulus High School
Romulus Michigan06.2003
Skills
- Service Coordination
- Database Management
- Work Order Management
- Data Entry
- Customer Relations
- Schedule Management
- Dispatch Coordination
- Route Navigation
- Updating Logs
- Closing Tickets
- Service Planning
- Dispatching Field Personnel
- Dispatching Procedures
- Routing Orders
- Prioritizing Calls
- Critical Thinking
- Organizational Skills
- Customer Service
- Computer Proficiency
- Problem Solving
- Decision Making
- Time Management
- Adaptability
- Route Planning
- Analytical Skills
- Dispatch Software
- Service Vehicle Dispatch
- Speech Clarity
- Decision-Making
- Materials Ordering
Timeline
Dispatcher
United Rentals
01.2023 - Current
Dispatcher
Durham School Bus Services
03.2021 - 01.2023
Bus Driver/ Office Work
Flatrock Community Schools
08.2014 - 03.2021
High School Diploma -
Romulus High School
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