Michelle Salabanzi

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
• Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
• Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Dispersed petty cash to employees and collected and managed receipts.
• Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
• Resolved guest complaints professionally, resulting in higher levels of repeat business and positive feedback.
• Implemented inventory control measures for seamless management of room allocations during peak seasons.
• Reduced booking errors with diligent reservation management and clear communication among team members.
• Proactively addressed potential overbooking situations to avoid cancellations or negative guest experiences.
• Assisted sales team in promoting hotel facilities for events such as conferences or weddings which resulted in increased bookings.

• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
• Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
• Promoted positive work environment by fostering teamwork among front office staff members.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Increased room occupancy rates through effective upselling techniques and personalized service recommendations.
• Fostered a positive work environment within the reservations team leading to higher employee retention rates.
• Resolved guest complaints professionally, resulting in higher levels of repeat business and positive feedback.
• Monitored hotel occupancy trends, adjusting pricing strategies accordingly to maximize revenue potential.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

• Created fun, age-appropriate activities for school-age children.
• Monitored student safety while conducting indoor or outdoor activities.
• Assisted students with homework completion, providing individualized support and guidance as needed.
• Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
• Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
• Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
• Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
• Coordinated with volunteers who provided additional support during various activities.
• Prepared detailed reports on student participation, progress, and outcomes for administrators and funding partners.
• Communicated with parents to encourage active parental participation in education.
• Kept school in full compliance with established policies, legal requirements and student safety standards.

• Help the teachers communicate with parents

• Plan & organize class events

• Foster inclusive cultural events

• Recruit other parent volunteers

• Attend and participate in PTA meetings

• Solicited & collected supply donations

• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Completed daily reports, meal count sheets, and attendance logs.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Served as a reliable substitute teacher when needed, quickly adapting to various classroom environments and maintaining consistent expectations for student behavior.
• Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing educational opportunities for students.
• Participated in staff meetings and professional development workshops to remain current on best practices within early childhood education.

• Implemented positive behavior management strategies promoting a respectful atmosphere within the program.
• Collaborated with fellow staff members to develop a safe and nurturing environment for students.
• Supported academic growth by providing homework assistance and tutoring services to students in need.
• Developed innovative enrichment programs that focused on various areas such as arts, sports, science, and technology.
• Organized special events and field trips that provided unique educational experiences outside the classroom setting.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Provided emotional support and guidance to children during difficult times.
• Encouraged children to develop healthy social and emotional skills.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.