Michelle Salabiye
Tsaile,AZ
Summary
Organized and detail-oriented professional with a strong background in customer service, technical troubleshooting, and multitasking. Skilled in managing high volumes of communication, and resolving issues efficiently while maintaining professionalism. Confident in my ability to excel as a Switchboard Operator by delivering top-tier service, and maintaining smooth operations.
Overview
3
3
years of professional experience
Work History
Field Representative
U.S. Census Bureau
Lakewood, CO
03.2024 - 04.2025
- Facilitated timely and accurate data collection across multiple channels.
- Organized field schedules and appointments to optimize time management.
- Maintained professionalism while delivering clear information under pressure.
- Served as primary contact for internal teams and external parties, managing high call volume.
- Managed inbound and outbound communications to ensure precise data handling.
Software Developer Intern
Brittany Gene Design
Juneau , AK
01.2024 - 01.2025
- Developed and debugged software applications using ReactJS and JavaScript to enhance functionality.
- Collaborated with cross-functional teams to integrate systems for improved ONNSFA scholarship processing.
- Managed and optimized databases, boosting system efficiency and user interface.
- Facilitated team communications through clear documentation, regular meetings, and timely project updates.
Customer Service Representative
Navajo Tribal Utility Authority
Ft. Defiance , AZ
05.2022 - 08.2023
- Responded to customer inquiries through phone, email, and in-person channels regarding utility services.
- Assisted customers in troubleshooting broadband internet connectivity and cellular phone service issues, ensuring prompt resolutions.
- Processed billing inquiries, payments, and account adjustments while maintaining high customer satisfaction.
- Maintained organized records of customer interactions and service requests to enhance operational efficiency.
- Demonstrated active listening and technical problem-solving skills to address customer concerns effectively.
Education
Associate of Science - Computer Science
Navajo Technical University
Crownpoint05-2023
Bachelor of Science - Software Engineering
Arizona State University
Tempe, AZSkills
- Customer Service
- Call management
- Communication
- Active listening
- Technical Troubleshooting
- Organizational Skills
- Problem-Solving
- Time Management:
Timeline
Field Representative
U.S. Census Bureau
03.2024 - 04.2025
Software Developer Intern
Brittany Gene Design
01.2024 - 01.2025
Customer Service Representative
Navajo Tribal Utility Authority
05.2022 - 08.2023
Associate of Science - Computer Science
Navajo Technical University
Bachelor of Science - Software Engineering
Arizona State University
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