Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Salazar

Omaha,NE

Summary

Adept at project management and customer relations, I significantly enhanced operational efficiency and client satisfaction . Leveraging strong multitasking abilities and team collaboration skills, I led teams to exceed project goals by streamlining processes and fostering a positive work environment, achieving a notable increase in project completion rates and customer retention.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Construction Superintendent

Midwest Demolition
11.2023 - 03.2024
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
  • Supervised field crews to maximize quality and work efficiency.
  • Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
  • Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.

Demolition Superintendant

Midwest Demolition
06.2015 - 09.2016
  • Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
  • Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
  • Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
  • Established successful procedures for day-to-day operations and long-term planning.
  • Collaborated with architects, engineers, and contractors to achieve seamless project execution.
  • Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
  • Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
  • Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.

Aggregate Loader Operator

Paulsens Construction Inc.
04.2013 - 10.2015
  • Operated loaders in a variety of weather conditions and terrain types, demonstrating adaptability and resilience under challenging circumstances.
  • Performed thorough pre-and post-operation equipment checks, ensuring optimal functionality and minimal downtime due to mechanical issues.
  • Performed routine lubricating, fueling and cleaning loaders.
  • Enhanced operational efficiency by expertly operating loaders and heavy equipment for timely material handling.
  • Safely transported materials between designated locations, adhering to all safety protocols and guidelines set forth by management.
  • Ensured site safety by conducting regular equipment inspections and maintenance tasks, reducing downtime incidents.
  • Consistently maintained clean worksites through diligent removal of debris, contributing to improved safety conditions for fellow workers.

Construction Laborer

Midwest Demolition
09.2015 - 01.2016
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Conducted daily site inspections to identify potential safety hazards.

Jobsite Superintendant

Midwest Demolition
01.2015 - 06.2015
  • Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
  • Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
  • Established successful procedures for day-to-day operations and long-term planning.
  • Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.

Lead CSR

24-7 Intouch
04.2010 - 11.2013
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
  • Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
  • Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
  • Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
  • Collaborated with team members to develop strategies for boosting customer retention rates.

Construction Owner

Indigo Builders Corporation
02.2017 - 03.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Operations Manager/ Lead Estimator

American Paving Asphalt
02.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Increased profit by streamlining operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Operations Manager/ Lead Estimator

Surface1 Construction
02.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Streamlined the bidding process by managing multiple subcontractor quotes and ensuring timely submissions.
  • Reduced estimation errors through thorough site visits and consultations with clients and architects.
  • Earned repeat business from satisfied clients due to attention to detail, professionalism, and exceptional communication skills during the estimation process.
  • Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
  • Collaborated effectively with project teams to ensure smooth transitions from estimating to construction phases.
  • Contributed to company growth by consistently winning bids through competitive pricing strategies and strong negotiation skills.
  • Developed customized spreadsheets to streamline the estimation process, increasing efficiency and reducing human error.
  • Ensured compliance with all relevant building codes and regulations while preparing cost estimates.
  • Conducted post-project analyses to identify areas of improvement in future estimates, minimizing discrepancies between actual costs and initial projections.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
  • Prepared material orders to complete projects on time and within budget.

Waitress

Kirks Nebraska
04.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

High School Diploma -

Wheat Ridge High School
Wheat Ridge, CO
05.2008

No Degree - E Commerce Accounting Business Studies

Dana International EDU
Bambalapitya Sri Lanka
04.2006

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Project Management
  • Construction management
  • Site Management
  • Construction safety
  • Project Scheduling
  • Team Building and Leadership
  • Subcontractor Management
  • Work Planning and Prioritization
  • Job and Material Estimates
  • Estimating
  • Schedule Coordination
  • Excellent customer relations

Timeline

Waitress

Kirks Nebraska
04.2024 - Current

Operations Manager/ Lead Estimator

Surface1 Construction
02.2024 - Current

Construction Superintendent

Midwest Demolition
11.2023 - 03.2024

Operations Manager/ Lead Estimator

American Paving Asphalt
02.2023 - Current

Construction Owner

Indigo Builders Corporation
02.2017 - 03.2022

Construction Laborer

Midwest Demolition
09.2015 - 01.2016

Demolition Superintendant

Midwest Demolition
06.2015 - 09.2016

Jobsite Superintendant

Midwest Demolition
01.2015 - 06.2015

Aggregate Loader Operator

Paulsens Construction Inc.
04.2013 - 10.2015

Lead CSR

24-7 Intouch
04.2010 - 11.2013

High School Diploma -

Wheat Ridge High School

No Degree - E Commerce Accounting Business Studies

Dana International EDU

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Michelle Salazar