MICHELLE SALEM
Summary
Highly motivated and results-oriented Customer Service Representative with 16 years of experience providing exceptional customer support and building strong client relationships. Proven ability to resolve complex issues, de-escalate challenging situations and consistently exceed customer expectation. Seeking a challenging role where I can leverage my skills to contribute to a positive customer experience and drive business growth.
Overview
21
21
years of professional experience
Work History
Shipping and Receiving Coordinator
Brada Manufacturing
Warwick, RI
07.2021 - 02.2025
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
- Pulled, verified, and packaged items for shipment.
Assembler
VIBCO
Wyoming, RI
09.2014 - 07.2021
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Tested finished products to perform quality assurance and identify discrepancies.
Restaurant Hostess
Craft Steak
MGM At Foxwoods Resort Casino
05.2008 - 03.2011
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest..
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Casino Host
Foxwoods Resort and Casino
Mashantucket, CT
02.2004 - 08.2008
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
Education
High School Diploma -
CHARIHO HIGH SCHOOL
Wood River Junction, RI06-1984
Skills
- Invoice processing
- Punctual and reliable
- International shipping
- Tariff coding system
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Package labeling
- Microsoft office
- Package preparation
- Freight handling
Timeline
Shipping and Receiving Coordinator
Brada Manufacturing
07.2021 - 02.2025
Assembler
VIBCO
09.2014 - 07.2021
Restaurant Hostess
Craft Steak
05.2008 - 03.2011
Casino Host
Foxwoods Resort and Casino
02.2004 - 08.2008
High School Diploma -
CHARIHO HIGH SCHOOL