Michelle Salinas
Jacksonville,FL
Summary
Skilled Consultant skilled in client oversight, issue resolution and business presentation. Impressive capability for juggling multiple tasks and projects within deadlines and delivering quality suggestions. Focused on helping resolve business issues and capitalize on development opportunities. Accomplished professional experienced consulting. Dedicated to offering transformative and revitalizing support for ever-changing requirements. Offers strengths in relationship building, policy development and procedure optimization. Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
32
32
years of professional experience
Work History
COO, Medical Insurance Claims, Customer Consulting
Bryant’s Bloomers, Inc
Jacksonville, FL
06.1989 - 02.2021
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
- Tracked costs and expenses to compare with original budget and identify failure points.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Saved considerable costs by renegotiating outsourcing contracts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Education
High School Diploma -
Greater Jacksonville Christian School
Jacksonville, Fl06.1989
Skills
- Payments Posting
- Customer Feedback
- Claim Amount Calculations
- Policy Modifications and Updates
Timeline
COO, Medical Insurance Claims, Customer Consulting
Bryant’s Bloomers, Inc
06.1989 - 02.2021
High School Diploma -
Greater Jacksonville Christian School
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