Michelle Salman
Orland Park,Illinois
Summary
Personable customer service professional offering 3 years of experience resolving account and service concerns for customers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses, while also specializing in quality, speed, and accurate process optimization.
Overview
8
8
years of professional experience
Work History
Patient Counselor
Windy City Dispensary
Posen, Illinois
06.2020 - Current
- Followed protocols to safeguard confidentiality of over 1000 patient records, in accordance with HIPPA.
- Offered simple, clear explanations to help patients understand state and federal policies and procedures.
- Actively listened to customers' requests, confirming full understanding before addressing concerns and making appropriate referrals.
- Processed over 70 transactions totaling over $8,000 in sales daily with perfect accuracy in cash handling and product inventory.
- Perfect inventory keeping both with physical inventory and in software systems LeafLogix and IHeartJane resulting in no discrepancies.
- Organized over 1,000 patient records in database to facilitate accurate information storage and retrieval.
- Resolved problems, improved operations and provided exceptional service daily.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Marketing Intern
Higher Healing LLC, Khepri Renewal, Khepri Cafe
Chicago, IL
05.2019 - 07.2019
- Managed office inventory by restocking supplies and placing 10-15 purchase orders monthly to maintain adequate stock levels.
- Answered and transferred incoming phone calls as needed.
- Consistently maintained front office spaces.
- Created monthly newsletters through Mailchimp for Khepri Renewal and Higher Healing.
- Promptly responded to over 15 company emails and voicemails daily.
- Researched event planning, general statistics, and budget comparisons using programs such as Excel and Canva daily.
Energy Efficiency Project Coordinator
Resource Innovations
11.2022 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Office Assistant
University of Illinois Facilities and Services Carpool
Champaign, IL
09.2018 - 04.2019
- Administered up to 24 vehicles to university-affiliated customers in quick and friendly manner daily.
- Utilized computer system to input asset data and keep track of over 150 university vehicles daily.
- Answered and managed over 20 incoming and outgoing phone calls and emails while recording accurate messages for distribution to office staff.
- Coordinated and communicated between 4 different departments of office to maintain effective work environment.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records daily.
- Optimized information gathering and presentations with implementation of practical filing and storing system utilized daily to keep track of over 150 vehicles' status.
Auditor Intern
Project Green Environmental Solutions
Forest Park, IL
05.2017 - 08.2018
- Completed audit papers by thoroughly documenting audit tests and findings for over 100 small businesses in Chicagoland area.
- Kept over 200 physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Enhanced collaboration between team members by preparing page long reading materials for the 3 different parts of the office.
- Advertised for firm through organizing and completing 5 infographics and assisted in content optimization for website design.
Education
Bachelor of Science - Advertising
University of Illinois At Urbana-Champaign
Champaign, IL05.2020
Skills
- Native English speaker, proficient in Spanish
- Microsoft Office applications
- Teamwork / Collaboration
- Strong interpersonal communication skills
- Excellent multitasking abilities and attention to detail
- Time management / Punctuality
- Administrative and office Support
- Inbound and outbound calling
- Data entry and maintenance
- Inventory Management
Timeline
Energy Efficiency Project Coordinator
Resource Innovations
11.2022 - Current
Patient Counselor
Windy City Dispensary
06.2020 - Current
Marketing Intern
Higher Healing LLC, Khepri Renewal, Khepri Cafe
05.2019 - 07.2019
Office Assistant
University of Illinois Facilities and Services Carpool
09.2018 - 04.2019
Auditor Intern
Project Green Environmental Solutions
05.2017 - 08.2018
Bachelor of Science - Advertising
University of Illinois At Urbana-Champaign
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