MICHELLE SAMPSON
Senior Fraud Investigatior
Miami,FL
Summary
Goal-oriented and multi-talented professional with 15+ years of demonstrated success and increasingly responsible experience in customer service and financial institutions. Long-term goal is to become a beneficial valuable asset to the establishment by utilizing multi-tasking, communication, interpersonal, leadership, and administrative skills. Motivated Fraud Analyst touting 5 years of expertise investigating suspicious activity for Dade County Federal Credit Union company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
20
20
years of professional experience
Work History
SENIOR FRAUD INVESTIGATOR
DADE COUNTY FEDERAL CREDIT UNION
07.2022 - Current
- Provide telephone, written or face to face guidance to members to discuss cases and develop further investigate steps were warranted
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Conduct investigations and request surveillance videos, daily work and additional supporting documents
- Provided exemplary level of customer service to clients and company personnel.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Interface with local law enforcement authorities or corresponding bank
- Update Manager regularly on progress of investigations and recommendations for further initiatives or closing of case
- Communicate and council members in current scams and Identify Theft
- Be familiar with Visa Operating Regulations and Dispute Management
- Request documentation from all Credit Unions within Shared Services network and monitor for timely response
- Assist with SAR narrative when warranted
- Report cases to ChexSystems
- Prepare file claims with CUNA MUTUAL
- Assist Fraud Manager in conducting monthly employee trainings on fraud related issues.
FRAUD INVESTIGATOR
DADE COUNTY FEDERAL CREDIT UNION
01.2018 - Current
- Provide internal and external preliminary investigations into potentially fraudulent and/or suspicious activities and other high risk transactions
- Responsible for analyzing, documenting, and investigating fraud cases, complying with bank and federal regulations
- Interviewing clients, investigating transactional activity in accordance to customer profiles
- Referring investigations to Law Enforcement Agencies
- Ensure full compliance with applicable laws and regulations
- Balancing GL's credits and debits
- Knowledgeable with reviewing cameras and identifying suspicious behavior/activity.
FRAUD CLERK
DADE COUNTY FEDERAL CREDIT UNION
01.2016 - Current
- Order and receives supplies
- Conducted inbound and outbound calls to members as needed
- Communicated with other company fraud departments
- Reversed and posted returned payments
- Organized Excel Sheets
- Created and organized case files
- Assists with other projects or roles as required
- Assisted fraud director
TELLER
DADE COUNTY FEDERAL CREDIT UNION
10.2015 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
SENIOR FINANCIAL SALES ASSOCIATE
AMSCOT FINANCIAL
08.2013 - 01.2015
- Western Union transactions (sending and receiving)
- Making electronic bill payments
- Check cashing services
- Identifying counterfeit checks
- Certified Notary services3
- Daily appointment and collection calls for cash advance services
- Processing money orders
- Completing SAR and CTR reports when required
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL2003
Skills
- Microsoft & Excel
- Management Skills
- Customer Service Best Practices
- High-Volume Environments
- Administrative Duties
- Case Analyzation
- Fraud Prevention and Detection
- Fraud Patterns
- Verbal and Written Communication
- Fraudulent Activities Investigations
- Industry Trends
- Internal Fraud
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
SENIOR FRAUD INVESTIGATOR
DADE COUNTY FEDERAL CREDIT UNION
07.2022 - Current
FRAUD INVESTIGATOR
DADE COUNTY FEDERAL CREDIT UNION
01.2018 - Current
FRAUD CLERK
DADE COUNTY FEDERAL CREDIT UNION
01.2016 - Current
TELLER
DADE COUNTY FEDERAL CREDIT UNION
10.2015 - Current
SENIOR FINANCIAL SALES ASSOCIATE
AMSCOT FINANCIAL
08.2013 - 01.2015
High School Diploma -
Miami Northwestern Senior High School
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