Continuous Learning
Regional Manager
Floridacentral Credit Union
07.2022 - Current
Michelle Sampson
Credit Union Regional Manager
Clearwater,FL
Timeline
Branch Manager
Floridacentral Credit Union
02.2015 - Current
Bachelor of Science - Business Administration - Management
American National University
08.2005 - 05.2009
Work History
Regional Manager
Floridacentral Credit Union
Tampa, Florida
07.2022 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised various locations, enforcing high-quality standards of operation.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients''needs.
- Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions.
- Strengthened internal controls through diligent financial oversight and adherence to established policies and procedures at each regional location.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Generated financial and operational reports to assist management with business strategy.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Developed detailed plans based on broad guidance and direction.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Branch Manager
Floridacentral Credit Union
Seminole, Florida
02.2015 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Education
Bachelor of Science - Business Administration - Management
American National University
Charlottesville, VA 08.2005 - 05.2009
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureSkills
- Sales Expertise
- Staff Training
- Goals and Performance
- Staff Management
- Customer and Vendor Relations
- Multitasking Abilities
- Event Planning
- Excellent Communication Skills
- Public Speaking
- Excellent Team Leadership
- Relationship Management
- Human Resources Knowledge
- Deductive Reasoning Ability
- Strategic Planning
- Excellent Time Management Skills
- Excellent Work Ethic
- Key Performance Indicators (KPI)
- Sales Planning
- Competitor Tracking
- Market Research
- Revenue Generation
- Client Acquisition
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Dynamic individual with hands-on experience in retail banking and credit union management with a recognizable talent for navigating challenges and obstacles. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented and results-driven mindset. Committed to making meaningful contributions and advancing organizational goals.
Certification
- Professional & Leadership Development Certification CUNA (Credit Union National Association) May 2007
- Certified Sales Professional (CSP)
- Microsoft Office Specialist (MOS) Certification
Interests
Leadership & Development
Coaching & Development
Business & Sales Development
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