Michelle Samson
Chicago,Illinois
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
14
14
years of professional experience
Work History
Community Manager 2/ Account Set Up Specialist
Regus
09.2010 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
Education
Associate of Arts - Business To Business Marketing
Gateway Technical College
Kenosha, WILicense - Cosmetology
Erick of Norway Cosmetology School
Milwaukee, WISkills
- Community Engagement
- Daily Operations Management
- Staff Training
- Operations Management
- Customer Support
- Payment Processing
- Client service and support
- Administrative Support
- Sales Support
- Property Tours
- Creative and Adaptable
- Customer service-focused
- Payment Collection
- Client Relations/Retention
Timeline
Community Manager 2/ Account Set Up Specialist
Regus
09.2010 - Current
Associate of Arts - Business To Business Marketing
Gateway Technical College
License - Cosmetology
Erick of Norway Cosmetology School