Michelle Sanchez
Houston,TX
Summary
Organized Administrator with 30 years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management.
Overview
31
31
years of professional experience
Work History
Administrative Officer
BradyPlus/Janitor's Warehouse
12.2021 - 07.2024
- Supported company operations by overseeing office systems and supervising staff members
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Organized and updated databases, records and other information resources.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Updated reports, managed accounts, and generated reports for company database
- Maintained inventory of office supplies and placed orders
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Human Resources Administration Officer
Janitor's Warehouse, Inc
11.1993 - 12.2021
- Supported company operations by overseeing office systems and supervising staff members
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Checked references for potential candidates.
- Studied research and trends on best practices in HR field.
- Tracked various statistics and kept detailed records to support human resources department.
- Conducted exit interviews with terminated employees.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Drafted and documented employee handbook and company policies to reduce compliance risks
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Responded to employee inquiries regarding benefits and other HR topics
- Participated in recruitment and selection process for new hires
Education
BBA -
University of Houston Downtown
Houston, TXSkills
- Software knowledge in DDI, PaperMaster, P21 and eCommerce
- Purchasing
- Inventory
- Account Payables/Account Receivables
- Payroll (ADP, TriNet, Gevity, Paycor)
- Appointment scheduling
- Filing
- Multitasking
- Bilingual (Spanish)
- Conflict resolution
- HR required training certificates
- Notary Public
- Data entry
- Sales Support
- Sales Order Entry
- Create part numbers
- Skilled in call center operations
- Multi-line phone operation proficiency
- Extensive history with predictive dialers
- Persuasive speaker
- Talented client relations manager
- Office machines
- Microsoft Office
- Policy and procedure modification
- Procedure Development
- Budget Adherence
- Records Management
- Human Resources Support
- Database Administration
- Office Management
- Credit and collections
- Workflow Planning
- Expense Reporting
- Contract Negotiations
- Payroll and budgeting
- Account Reconciliation
References
Available on Request
Timeline
Administrative Officer
BradyPlus/Janitor's Warehouse
12.2021 - 07.2024
Human Resources Administration Officer
Janitor's Warehouse, Inc
11.1993 - 12.2021
BBA -
University of Houston Downtown
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