Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Sanchez

Tampa,FL

Summary

Proven leader at JPMorgan Chase, adept in sanctions, AML, and risk management with a knack for investigative research and fostering team growth. Excelled in training, elevating team performance through innovative teaching methods. Demonstrates exceptional analytical thinking and interpersonal skills, ensuring high accuracy in transaction analysis and compliance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Payment Lifecycle Associate- Sanctions Escalations

JPMorgan Chase
03.2022 - Current
  • A member of the following teams: Team Lead and Subject Matter Expert of the Low Quality Escalations (LQE) team, Team Lead of the Engagement team, member of the Senior Review Team and the Training Team.
  • Analyzed and investigated 120 flagged transactions daily against potential Office of Foreign Assets Control (OFAC) regulations, sanctions, Anti-Money Laundering (AML), and internal policy risk concerns.
  • Utilized information gathered through public domain, Lexis Nexis, World Check and Know Your Customer (KYC) program to manage a high volume of transactions without compromising accuracy or timeliness.
  • Reviewed documents and information provided by clients to resolve flagged data.
  • Broad cross-line-of-business knowledge in bank systems and products, involving securities, wire transfers, Foreign Exchange (FX), USACH, and Swift transactions.
  • Provided quality assurance by monitoring escalated transactions from the Central Screening Unit (CSU) and using internal guidance and policies to identify errors and trends for teaching opportunities and guidance updates.
  • Led bi-monthly meetings with global LQE and CSU teams to collaborate on appropriate actions regarding escalated transactions, trends, and teaching opportunities.
  • Developed training decks used to educate analysts in CSU processes and guidance to when an LQE correction is appropriate.
  • Reviewed 50 cases weekly to determine if appropriate actions, evidence, and passing commentary followed guidance and procedures.
  • Reviewed 250 cases weekly passed by automation to verify no true matches to red flags have been passed.
  • Conducted shadow sessions with 6 new hires.
  • Organized games and events to boost office morale monthly and for Employee Appreciation Week.

Barista Trainer

STARBUCKS COFFEE COMPANY
07.2013 - 03.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Server Trainer

Whiskey Joe's Bar & Grill
04.2016 - 11.2020
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Education

Bachelor of Science - General Studies - Computer Systems Technology

University of South Florida
Tampa, FL
12.2019

Skills

  • Microsoft Office and Excel
  • Sanctions , AML , and BSA knowledge
  • Risk Management
  • Attention to Detail
  • Analytical and Critical Thinking
  • Problem Identification
  • Investigative Research
  • Training and Teaching
  • Written & Verbal Communication
  • Interpersonal skills
  • Work Planning and Prioritization
  • Adept Learner

Certification

Reliaquest Cybersecurity Lab Certificate - 10/2019

Timeline

Payment Lifecycle Associate- Sanctions Escalations

JPMorgan Chase
03.2022 - Current

Server Trainer

Whiskey Joe's Bar & Grill
04.2016 - 11.2020

Barista Trainer

STARBUCKS COFFEE COMPANY
07.2013 - 03.2022

Bachelor of Science - General Studies - Computer Systems Technology

University of South Florida

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Michelle Sanchez