Michelle Sanders
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Owner
Sanders Ent.
09.2022 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service and experiences
- Boost audience participation through engaging games and trivia segments during event breaks.
- Operate audio and video equipment for movie presentations.
Waitress Trainer
Wing's Etc.
09.2017 - 04.2024
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Waitress
Mann's Grill
04.2013 - 08.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Commercial Cleaner
Sanders' Cleaning
05.2015 - 05.2017
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Kept building entryway glass clean and polished for professional presentation.
Waitress Supervisor
Greek Islands
04.2010 - 04.2013
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Waitress
Mann's Grill
01.2001 - 01.2009
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
GED -
Ben Davis High School
Indianapolis, IN03.2015
Skills
- Relationship Building
- Quality Control
- Strong multitasking
- Cash Handling
- Safe Food Handling
- Menu Recommendations
- Service prioritization
- Food Running
- Memory retention
- High-volume dining
- Dining area maintenance
Timeline
Owner
Sanders Ent.
09.2022 - Current
Waitress Trainer
Wing's Etc.
09.2017 - 04.2024
Commercial Cleaner
Sanders' Cleaning
05.2015 - 05.2017
Waitress
Mann's Grill
04.2013 - 08.2017
Waitress Supervisor
Greek Islands
04.2010 - 04.2013
Waitress
Mann's Grill
01.2001 - 01.2009
GED -
Ben Davis High School