Michelle Sandles
San Ramon,CA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
Work History
Medical Tech/ Nursing Aide
Brookdale Senior Living Facility
09.2022 - 09.2023
- Enhanced patient comfort by providing attentive and compassionate care.
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Provided emotional support to patients and their families during difficult times.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
- Performed vital sign checks and reported any abnormalities to nursing staff promptly.
- Ensured accurate documentation of patient information in electronic health records.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
- Administered prescribed medications under the supervision of registered nurses, ensuring proper dosages and timely administration.
- Educated patients on proper self-care techniques to promote healing and prevent complications.
- Conducted regular safety checks on medical equipment, ensuring optimal functionality and minimizing risks to patients.
- Participated in ongoing training sessions, staying current on best practices in nursing aide care delivery.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open lines of communication among team members.
- Delivered high-quality personal care services such as bathing, grooming, toileting assistance, helping maintain patient dignity while promoting independence whenever possible.
- Reduced hospital readmission rates via thorough post-discharge follow-ups designed to address potential issues before they escalated.
- Expedited response time during emergency situations through seamless cooperation alongside nursing staff and adherence to established protocols.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of 15-20 residents under long-term care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Bar Back/Restaurant Server
Sankofa Kitchen
04.2021 - 08.2022
- Enhanced customer satisfaction by efficiently restocking bar supplies and maintaining a clean workspace.
- Assisted bartenders with timely drink preparation for improved service speed and guest experience.
- Increased bartender efficiency by quickly cleaning and resetting glassware during peak hours.
- Contributed to a positive work environment through effective communication and teamwork with fellow staff members.
- Maintained inventory levels, ensuring adequate stock of liquor, mixers, and garnishes for seamless bar operations.
- Supported event setup and breakdown, resulting in successful private parties and special occasions at the establishment.
- Promoted a safe atmosphere for guests by promptly addressing spills or broken glass incidents in the bar area.
- Handled high-volume periods with ease, managing multiple tasks simultaneously while maintaining attention to detail.
- Facilitated smooth transitions between shifts by providing accurate handovers of pertinent information regarding inventory levels, ongoing tasks, or outstanding issues.
- Streamlined storage organization, simplifying access to essential items during busy shifts for increased productivity levels among staff members.
- Received recognition from management for exceptional performance in anticipating needs of bartenders during high-traffic events.
- Balanced multiple responsibilities effectively, demonstrating adaptability in the fast-paced bar environment.
- Greeted customers and provided friendly, knowledgeable service.
- Assisted with training new bar-back hires, providing guidance on best practices and company policies to ensure their success.
- Assisted in setting up and breaking down bar area for special events.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked ID cards and verified bar guests were of legal age.
- Delivered food to customers at bar and tables.
- Operated POS system to collect payments from customers.
- Established rapport with customers by providing friendly and attentive service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Monitored dining room inventory and replenished as necessary.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted wait staff with timely food delivery and guest requests.
- Greeted customers and provided menus upon arrival to dining room.
- Set up advertising signs and displays on shelves, counters and tables.
- Offered product samples, answered questions and helped customers find items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Care Provider
Visiting Angles
06.2020 - 04.2021
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted patient independence by assisting with daily living tasks, such as grooming, dressing, and meal preparation.
- Monitored patients'' vital signs and reported any abnormalities to the supervising nurse or physician for timely intervention.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Provided emotional support for patients and their families during difficult times, offering companionship and a listening ear.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Assisted patients with mobility needs, using proper body mechanics to prevent injury while transferring or repositioning them.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Kept individuals safe by removing hazards and correcting problems.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Security Officer
Corporation Service Company, CSC
11.2018 - 05.2020
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Boosted fan experience through effective crowd management and coordination with event staff.
- Enhanced stadium safety by conducting regular inspections and addressing potential hazards.
Private Nursing Aide
Destiny Care Senior Living Facility
02.2016 - 10.2019
- Enhanced patient comfort by providing attentive and compassionate care.
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Provided emotional support to patients and their families during difficult times.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
- Performed vital sign checks and reported any abnormalities to nursing staff promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2019
High School Diploma -
Taylor High School
Houston, TX05.2011
Skills
- Patient Care
- Compassionate Care
- Adaptable Nature
- Basic Life Support
- Vital Signs Monitoring
- Patient Transfers
- Bathing Assistance
- Time Management
- Food Preparation
- Experience with Children
- Medical Administration
- Sales Experience
- Customer Service
- Nanning
- Babysitting
- Feeding Assistance
- Emergency Response
- Teamwork Abilities
- Problem Solving
- Attention to Detail
- Conflict Resolution
- Organizational Skills
- Active Listening
- Toileting Assistance
Timeline
Medical Tech/ Nursing Aide
Brookdale Senior Living Facility
09.2022 - 09.2023
Bar Back/Restaurant Server
Sankofa Kitchen
04.2021 - 08.2022
Care Provider
Visiting Angles
06.2020 - 04.2021
Security Officer
Corporation Service Company, CSC
11.2018 - 05.2020
Private Nursing Aide
Destiny Care Senior Living Facility
02.2016 - 10.2019
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
High School Diploma -
Taylor High School