Michelle Sandoval
Mission,TX
Summary
Well-qualified customer service proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
14
14
years of professional experience
Work History
Logistics Team Member
Amazon
03.2023 - 04.2024
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Analyzed data to identify trends in logistics operations, resulting in improved decision-making and resource allocation.
- Established performance metrics to track team progress toward goals regularly while identifying areas requiring improvement or growth opportunities consistently.
- Enhanced warehouse organization by implementing a new storage system, increasing space utilization and productivity.
Customer Service Sales Representative
Vans Shoes
02.2021 - 10.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Retail Sales Associate
Target
04.2018 - 02.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Elderly Caregiver
IHSS In Home Support Services
01.2014 - 07.2017
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
Elderly Caregiver
Absolute Senior Home Care
01.2010 - 04.2017
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
Retail Cashier
Target
03.2010 - 01.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School Diploma -
Smart Horizon
San Diego, CA06.2024
Skills
- Transportation Planning
- Logistics Analysis
- Load Planning
- Warehouse Operations
- Pallet Jack Operation
- Customer Service
- Stress Management
Timeline
Logistics Team Member
Amazon
03.2023 - 04.2024
Customer Service Sales Representative
Vans Shoes
02.2021 - 10.2023
Retail Sales Associate
Target
04.2018 - 02.2020
Elderly Caregiver
IHSS In Home Support Services
01.2014 - 07.2017
Retail Cashier
Target
03.2010 - 01.2017
Elderly Caregiver
Absolute Senior Home Care
01.2010 - 04.2017
High School Diploma -
Smart Horizon