Michelle Sandoval
Cadc 1Intern
Redlands,CA
Summary
Dedicated Residential Detox House Manager with expertise in safety management, crisis intervention, and quality service. Proven ability to enhance operational efficiency and foster a supportive environment for residents.
Results-driven professional with a strong background in managing daily operations within wellness environments. Skilled in problem-solving, activity supervision, and maintaining high standards of cleanliness and safety. Committed to creating a positive atmosphere that supports resident engagement and satisfaction.
Experienced House Manager known for exceptional organization and proactive crisis intervention. Strengths in quality service and team collaboration contribute to effective household management and improved resident outcomes.
Overview
1
1
years of professional experience
Work History
Residential Detox House Manager
Enduro Wellness
Riverside, CA
09.2025 - 02.2026
- Managed daily operations of wellness house, ensuring smooth functioning and adherence to protocols.
- Assisted in scheduling appointments and coordinating events for clients.
- Maintained cleanliness and organization of shared spaces, promoting a welcoming environment.
- Supported team in implementing wellness programs, enhancing client engagement and satisfaction.
- Managed daily operations to ensure efficient household functioning.
- Implemented organizational systems for inventory management and supplies.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Fostered positive and productive working environment for all household staff through regular training and performance feedback.
- Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
- Coordinated daily household operations to ensure smooth functioning and resident satisfaction.
Residential Detox House Manager
Hemet Valley Recovery Center
Hemet, CA
05.2025 - 09.2025
- Coordinated daily operations to ensure seamless household management and guest satisfaction.
- Maintained inventory of household supplies, implementing efficient tracking systems for timely replenishment.
- Assisted in creating and enforcing wellness schedules, promoting a balanced lifestyle for residents.
- Organized events and activities to foster community engagement among residents and staff.
- Implemented safety protocols, ensuring compliance with health standards throughout the residence.
- Developed training materials for new staff, enhancing onboarding processes and improving team efficiency.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Improved household safety, conducting regular safety drills and updating emergency preparedness plans.
- Assisted residents with daily hygiene and living tasks.
- Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
- Oversaw budgeting and financial management for household expenses and resources.
Deli Clerk
Stater Brothers
Redlands, CA
03.2017 - 12.2019
- Provided exceptional customer service by assisting customers with deli product selection.
- Maintained cleanliness and organization of deli display cases to enhance product visibility.
- Operated slicing machines and scales to prepare fresh meats and cheeses efficiently.
- Assisted in inventory management by tracking stock levels and restocking items as needed.
- Collaborated with team members to ensure timely production of deli orders during peak hours.
- Trained new staff on food safety standards and proper handling techniques for deli products.
- Implemented process improvements that increased efficiency in daily deli operations.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Department Supervisor
JCPenney
Redlands, CA
03.2005 - 12.2016
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff to enhance performance and customer service skills.
- Managed inventory control processes, optimizing stock levels to reduce shrinkage.
- Implemented visual merchandising standards, improving product presentation and sales engagement.
- Collaborated with management on strategic planning initiatives to drive store performance.
- Analyzed sales data to identify trends, informing staffing and product placement decisions.
- Resolved customer complaints efficiently, fostering positive shopping experiences and loyalty.
- Coordinated team schedules, ensuring adequate coverage for peak business periods.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
High School Diploma -
CCapp
Sacramento, CA06-2026
Certificate - Medical Peer Support Specialist
Futuro Health
Sacramento, CA11-2025
High School Diploma -
Online
Sacramento, CA12-2024
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Appointment coordination
- Safety management
- Crisis intervention
- Housekeeping
- First aid training
- Quality service
- Activity supervision
- Behavior modeling
- Cleaning proficiency
- Emergency response
- Household maintenance
- Problem-solving
Languages
English
Full Professional
Timeline
Residential Detox House Manager
Enduro Wellness
09.2025 - 02.2026
Residential Detox House Manager
Hemet Valley Recovery Center
05.2025 - 09.2025
Deli Clerk
Stater Brothers
03.2017 - 12.2019
Department Supervisor
JCPenney
03.2005 - 12.2016
High School Diploma -
CCapp
Certificate - Medical Peer Support Specialist
Futuro Health
High School Diploma -
Online