Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle SantaCruz

Laredo,TX

Summary

Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

Overview

12
12
years of professional experience

Work History

Billing Specialist

Cigarroa Clinic
Laredo , Texas
01.2024 - 09.2024
  • Generated monthly invoices for patients based on services provided according to established fee schedules.
  • Provided customer service support to patients who had questions about their bills or payments due.
  • Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
  • Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
  • Processed credit card payments from patients in accordance with office policy.
  • Worked closely with clinical staff to ensure accurate coding practices were followed.
  • Researched complex billing issues involving multiple providers or services rendered over a period of time.
  • Assisted with the reconciliation of accounts receivable ledgers at month-end close process.

Front Desk Receptionist and Collections

Ahh Smile Family Dentistry
Laredo , TX
06.2020 - 12.2022
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.

Front Desk Receptionist

Rodeo Dental
Laredo , Texas
09.2019 - 06.2020
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone, and via email.

Bank Teller

Wells Fargo
Laredo , TEx
02.2016 - 05.2018
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Performed cash handling duties including counting currency, coins and checks.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Assisted customers with basic technical issues related to digital banking platforms.

Telemarketer

State Farm
Laredo , Texas
01.2013 - 02.2016
  • Identified potential customers through cold calling and database research.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Created reports detailing telemarketing activities and results.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Generated referrals from satisfied customers for additional business opportunities.
  • Handled inbound telephone calls from interested customers.
  • Followed up with existing customers regarding additional products or services that may be of interest.

Education

High School Diploma -

United South High School
Laredo, TX
07-2014

Some College (No Degree) -

Laredo Community College
Laredo, TX

Skills

  • Payment posting
  • Claims Processing
  • Collections
  • Invoice Processing
  • Teamwork and Collaboration
  • Account updating
  • Refund management
  • Data Entry
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Billing
  • Microsoft Word proficiency
  • Organization and Time Management
  • Problem Resolution
  • Organizational Skills
  • Excellent Communication

References

References available upon request.

Timeline

Billing Specialist

Cigarroa Clinic
01.2024 - 09.2024

Front Desk Receptionist and Collections

Ahh Smile Family Dentistry
06.2020 - 12.2022

Front Desk Receptionist

Rodeo Dental
09.2019 - 06.2020

Bank Teller

Wells Fargo
02.2016 - 05.2018

Telemarketer

State Farm
01.2013 - 02.2016

High School Diploma -

United South High School

Some College (No Degree) -

Laredo Community College

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Michelle SantaCruz