Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Santana-Hernadaz

Wilmington,DE

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

7
7
years of professional experience

Work History

Chick-Fil-A

Kate Sweers
07.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Followed routine maintenance checklist.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Crew Trainer

McDonald's
03.2018 - 07.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

John Dickinson High School
1801 Milton Rd, Wilmington, De
06-2023

Skills

    Friendly, Positive Attitude

    Customer Service

    Teamwork and Collaboration

    Problem-Solving

    Flexible and Adaptable

    Multitasking Abilities

    Critical Thinking

    Problem Resolution

    Calm Under Pressure

    Organization and Time Management

    Excellent Communication

Timeline

Chick-Fil-A

Kate Sweers
07.2022 - Current

Crew Trainer

McDonald's
03.2018 - 07.2022

High School Diploma -

John Dickinson High School

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Michelle Santana-Hernadaz