MICHELLE SANTIAGO
Denver
Summary
Experience in customer service, organization skills and bringing extensive customer care in multiple environments. Proficient in Microsoft Windows, Word, Excel, Explorer, and Outlook. Build and maintain professional relationships. Works well in fast paced environment. Excellent verbal and written skills. Energetic work attitude, input and interpret data accurately. Ability to work independently, time management, customer service oriented, conflict resolution and negotiation skills.
Overview
13
13
years of professional experience
Work History
Receptionist
Injury Recovery Center
Aurora
07.2025 - 07.2026
- Managed appointment scheduling and confirmed patient visits.
- Answered phone calls and addressed patient inquiries professionally.
- Educated patients about chiropractic care to help achieve health goals.
- Educated patients on treatment plans and wellness strategies.
- Supported chiropractors during patient treatments and therapies.
- Assisted chiropractors with treatments including applying hot and cold packs, exercises or electrical stimulation.
- Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time.
Receptionist
J-Fit Physical Therapy
Denver
04.2024 - 09.2024
- Processed and submitted medical billing claims to ensure timely reimbursement.
- Answered phone calls and responded to emails from patients, ensuring timely communication and support.
- Scheduling appointments and follow-up appointments for patients.
- Assisted patients with form completion and addressed inquiries, enhancing patient experience and satisfaction.
- Communicated with insurance companies to verify patient coverage and benefits.
- Organized and maintained medical records and documents in accordance with privacy regulations.
- Provided translation services for patients to facilitate clear communication with medical staff.
Medical Billing Specialist
Spine One
Denver
01.2021 - 01.2023
- Verification of patient benefits and accounts receivable for commercial insurance, Worker's compensation, third party liability, and automobile med pay.
- Provided claims support to teams by reviewing, researching, investigating, negotiating, and adjusting claims.
- Face to face patient counseling on insurance questions and cost estimates.
- Specialized in resolving billing issues for government and commercial insurance carriers.
- Entered and submitted claims for daily charges across multiple entities, including anesthesia and imaging.
Leasing Consultant
Real Estate Personnel
Denver
01.2014 - 01.2016
Leasing Consultant
The Crossings at Bear Creek Apartments
Lakewood
01.2014 - 12.2015
- Greeted potential tenants, providing detailed property information to address inquiries.
- Conducted guided tours of available apartments, emphasizing key features and amenities to enhance tenant interest.
- Maintained accurate records of prospective renters, applications, and leases, ensuring streamlined processes for follow-up and leasing.
Education
Community College of Aurora
AuroraCommunity College of Denver
DenverSkills
- Fast Learner
- Computer Skills
- Medical Billing
- Insurance Claim Processing
- Billing Processes
- Knowledge of Leasings
- Microsoft Word
- Communication Skills
- Time Management
- Customer Service
- Telephone Skills
- Microsoft Windows
- Coordination Skills
- Bilingual
Languages
- Spanish
- English
Timeline
Receptionist
Injury Recovery Center
07.2025 - 07.2026
Receptionist
J-Fit Physical Therapy
04.2024 - 09.2024
Medical Billing Specialist
Spine One
01.2021 - 01.2023
Leasing Consultant
Real Estate Personnel
01.2014 - 01.2016
Leasing Consultant
The Crossings at Bear Creek Apartments
01.2014 - 12.2015
Community College of Aurora
Community College of Denver