Summary
Overview
Work History
Education
Skills
Certification
Training And Development
Timeline
Generic

MICHELLE SANTOYO

Pico Rivera,California

Summary

  • Strong background in many areas including talent acquisition program management, strategic planning, team building and leading, recruitment plan development and execution, employer branding, forecasting, reporting and metrics, new program and process deployment, and employee relations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager, Talent Acquisition

OPTUM
06.2019 - 11.2023
  • HR: Indirectly supervised approximately 200 temporary staffing team members including onboarding, performance management and review, payroll, annual reviews & merit, employee relations & investigations, and offboarding.
  • Management: Maintained an engaged, high-performing team, which succeeded in challenging conditions; developed and implemented short and long-term recruitment strategy for California market ensuring alignment with HR leaders and business plan; utilized metrics and gap analysis of team and processes to successfully meet California market demands, while remaining compliant with all state and federal guidelines; managed team through new ATS rollout (Workday to Taleo transition) and large market integration in 2022, while increasing annual hires to over 2,200.

Supervisor, Temporary Staffing Unit

OPTUM
04.2018 - 05.2019
  • HR: Plan onboarding strategies and perform new employees orientation to deliver an exceptional candidate experience; maintain the work structure by updating job requirements and job descriptions according to HR objectives; conduct and analyze exit interviews and make actionable recommendations based on data; ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements and conducting investigations; maintain updated soft copies of employee records; process documentation and prepare reports relating to performance evaluations
  • Recruitment: recruitment marketing including sponsored posts, social media and marketing campaigns; posted, interviewed, pipelined, and hired top talent to ensure optimal temporary staff available in market.
  • Organizational development: Built medical assistant externship program and rolled-out California market; built medical assistant float pool and rolled out to California market; restructured team, leading to lower time-to-fill.


Senior Recruitment Consultant/Recruitment Coordinator

OPTUM
06.2013 - 04.2018
  • HR: Provide assistance to department through interview scheduling, coordination and hosting of new employee orientation, and employee file creation and maintenance; performed background and reference checks; collaborated with internal departments to develop tailored training programs for new hires, resulting in decreased onboarding time; increased candidate retention rates by conducting regular follow-ups and offering support throughout their employment journey; collaborated with managers to identify and address employee relations issues.
  • Recruitment: Full-cycle recruitment for full-time and temporary clinical and corporate staffing roles; filled on average 100 temporary work assignments per month; pipelining through relationship building at educational institutions, community, state, federal programs, and career fairs; boosted client satisfaction by developing and implementing customized recruitment strategies.

Career Services/Externship Coordinator

UEI COLLEGE
06.2011 - 06.2013
  • Responsible for managing career services and externship activities, establishing relationships with businesses and other organizations, referring qualified graduates to available job opportunities, hosting weekly career readiness workshops for current students and recent graduates, and meeting with employees to get program feedback.
  • Maintained an 80% placement rate, which exceeded expectations.

Director of Career Services/Registrar/Student Accounts Officer/Administrative Assistant

PLATT COLLEGE
09.2007 - 06.2011
  • Responsible for managing daily career services operations, staff training and supervision, workflow coordination, generating new employee job leads (via marketing strategies), processing payroll for all staff, maintaining and updating student and alumni files, student relations, and other management-related functions.

Education

Bachelor of Business Administration - Health Care Management

NORTHWOOD UNIVERSITY
Midland, Michigan
06.2021

Associate of Arts - Business Administration: Human Resource Management

CERRITOS COLLEGE
Norwalk, California
06.2018

Skills

  • Compliance
  • Human Resource Administration
  • Stakeholder Relations
  • Team Building and Mentoring
  • Full-Cycle Recruitment
  • Staffing, Recruiting KPIs
  • Performance Management
  • Budget Administration
  • Best Practices
  • Employer Branding
  • Employee Relations
  • State and Federal Law saavy

Certification

  • Senior Professional in Human Resources (SPHR), HRCI
  • Business Essentials Certificate, Cerritos College
  • Licensed Talent Pipeline Advisor, Social Talent
  • Licensed Project Recruiter, Social Talent
  • Large Project or Ramp-Up-Hiring, Social Talent

Training And Development

  • Employment Law Series: Practical Labor Tips for HR Professionals in Non-Unionized Workplaces, Sexual Harassment Legal Updates, Remote Work Compliance Challenges, Leaves, Reasonable Accommodations and Complex Issues, Best Practices for Documenting Performance Management, Best Practices in Benefits Enrollment, AI, Biometrics, and Employee Surveillance.
  • Diversity Recruiting and Sourcing, Recruiting Veterans, Interview Techniques, Social Media Hiring
  • HR Strategy, Workforce Planning, Using Metrics to Drive Strategy, Pay Strategy, Running Company Onboarding

Timeline

Manager, Talent Acquisition

OPTUM
06.2019 - 11.2023

Supervisor, Temporary Staffing Unit

OPTUM
04.2018 - 05.2019

Senior Recruitment Consultant/Recruitment Coordinator

OPTUM
06.2013 - 04.2018

Career Services/Externship Coordinator

UEI COLLEGE
06.2011 - 06.2013

Director of Career Services/Registrar/Student Accounts Officer/Administrative Assistant

PLATT COLLEGE
09.2007 - 06.2011

Bachelor of Business Administration - Health Care Management

NORTHWOOD UNIVERSITY

Associate of Arts - Business Administration: Human Resource Management

CERRITOS COLLEGE

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MICHELLE SANTOYO