Michelle Sanya_Olu
14806 Normandy Blvd Apt 17,NE
Summary
Dynamic professional with extensive experience in direct support roles, dedicated to delivering compassionate care and assistance that empower individuals to reach their fullest potential. Expertise in fostering team collaboration and adapting to evolving needs ensures a responsive and effective approach to challenges. Recognized for reliability, strong communication skills, and the ability to cultivate a supportive environment. Committed to driving impactful results in leadership capacities, enhancing both individual and team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Kitchen Staff
Summer Youth Employment Services (SYEP), Staten Island, NY
06.2014 - 08.2015
- Prepping and plating breakfast and lunch
- Making sure tables and floors were clean
Personal Care Giver
Staten Island, NY
09.2017 - 08.2018
- Responsible for bathing, dressing, and getting out of bed
- Preparing meals and giving proper care through the day
- Attending appointments
E-ZPass Customer Service Representative
E-ZPass Group
02.2019 - 09.2021
- Resolved customer inquiries efficiently through phone and email communication.
- Utilized E-ZPass systems to manage account updates and billing issues.
- Provided product information, fostering customer understanding of services offered.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Amazon Delivery Driver
Papaya Inc
09.2022 - 04.2023
- Delivered packages efficiently while adhering to safety regulations and traffic laws.
- Managed delivery schedules to optimize route planning and minimize delays.
- Assisted in training new drivers on best practices and company policies.
- Maintained accurate records of deliveries, ensuring compliance with internal reporting standards.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Lead Direct Support Professional
Hands of Heartland
10.2024 - 11.2025
- Supervised daily activities for individuals with developmental disabilities to ensure safety and well-being.
- Developed personalized care plans that addressed individual needs and goals effectively.
- Trained and mentored new staff, enhancing team performance and service delivery consistency.
- Collaborated with interdisciplinary teams to optimize support strategies and improve client outcomes.
- Monitored progress of clients, adjusting approaches as needed to promote skill development and independence.
- Organized recreational activities that encouraged socialization and community engagement among clients.
- Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
Education
High School -
Curtis High School
Staten Island, NY01-2016
Bachelor of Arts - Psychology
SUNY at Old Westbury
Long Island, NY01-2021
Skills
- Communication
- Conflict-Resolution
- Organization
- Time management
- Adaptability
- Problem-solving
- Peer Mediation
- Computer skills
- Behavioral support
- Client advocacy
- Activity planning
- Community integration
- Team collaboration
- Active listening
- Adaptability and flexibility
Accomplishments
- Supervised team of 6 staff members.
- Achieved funding by completing ICAP with accuracy and efficiency.
Certification
- DCA - Direct Care Aide
Timeline
Lead Direct Support Professional
Hands of Heartland
10.2024 - 11.2025
Amazon Delivery Driver
Papaya Inc
09.2022 - 04.2023
E-ZPass Customer Service Representative
E-ZPass Group
02.2019 - 09.2021
Personal Care Giver
Staten Island, NY
09.2017 - 08.2018
Kitchen Staff
Summer Youth Employment Services (SYEP), Staten Island, NY
06.2014 - 08.2015
Bachelor of Arts - Psychology
SUNY at Old Westbury
High School -
Curtis High School
Awards
Perfect Attendance Award