Michelle Sappington
Clayton,NC
Summary
Dynamic administrative professional with proven expertise in organizational skills, honed at many positions through out my career. Excelled in multitasking and problem-solving, significantly enhancing learning environments and operational efficiency. Demonstrates a strong ability to implement positive reinforcement and attention to detail, achieving notable improvements in student and team performance. Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
26
26
years of professional experience
Work History
Assistant Teacher
Christ the King Preschool
08.2023 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily attendance logs
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Homeschool Teacher
Cornerstone Christian Academy
08.2013 - Current
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
- Adapted teaching methods and lesson plans to changing student needs.
- Utilized various assessment methods to track progress accurately, identifying areas requiring additional attention or support from parents or tutors.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Provided timely feedback on assignments, helping students improve their work quality and performance over time.
- Encouraged self-directed learning by guiding students in setting and achieving their educational goals.
- Created and developed lesson plans to meet students' academic needs.
Nursery Director
Community Baptist Church
09.2006 - 09.2015
- Assigned team work schedules.
- Managed budget effectively to maximize resources.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers.
- Provided ongoing support to staff members.
Call Center Associate
Kerr Health
10.2009 - 12.2010
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Participated in regular team meetings to stay informed on company updates.
- Balanced multiple responsibilities concurrently by organizing workload effectively.
- Assisted in the training of new associates, sharing best practices for effective call resolution and customer satisfaction.
- Provided expert assistance to callers, efficiently navigating internal systems to address inquiries accurately.
- Managed high-volume outbound calls, maintaining composure and professionalism under pressure.
- Reached out proactively to dissatisfied customers as part of a retention effort.
Recruitment Administrative Assistant
GlaxoSmithKline Pharmaceuticals
09.1998 - 12.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation..
- Managed phone and email correspondence and handled incoming and outgoing mail and email.
- Assisted coworkers and staff members with special tasks on daily basis.
- Screened incoming resumes and passed along to hiring managers.
- Completed and updated existing I9 Forms for the RTP Campus.
Education
Bachelor of Science - Elementary Education
East Carolina University
Greenville, NCAssociate of Science - Business Administration
Pitt Community College
Winterville, NCAssociate of Science - Business Administration - Human Resources
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Ralph L. Fike High School
Wilson, NC06-1992
Skills
- Multitasking
- Call Center Customer Service
- Problem-Solving
- Organizational Skills
- Positive Reinforcement
- Attention to Detail
- Problem-solving skills
- Customer Support
- Appointment Scheduling
Timeline
Assistant Teacher
Christ the King Preschool
08.2023 - Current
Homeschool Teacher
Cornerstone Christian Academy
08.2013 - Current
Call Center Associate
Kerr Health
10.2009 - 12.2010
Nursery Director
Community Baptist Church
09.2006 - 09.2015
Recruitment Administrative Assistant
GlaxoSmithKline Pharmaceuticals
09.1998 - 12.2006
Bachelor of Science - Elementary Education
East Carolina University
Associate of Science - Business Administration
Pitt Community College
Associate of Science - Business Administration - Human Resources
Wake Technical Community College
High School Diploma -
Ralph L. Fike High School
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