Michelle Sarue
Miami,FL
Summary
Career services professional with strong background in guiding individuals toward achieving their career goals. Skilled in counseling, resume writing, and interview preparation, with focus on practical results. Known for strong teamwork, adaptability, and consistent track record of meeting evolving needs. Recognized for effective communication, problem-solving abilities, and commitment to client success.
Overview
9
9
years of professional experience
Work History
Career Service Advisor
Ultimate Medical Academy
03.2023 - Current
- Provide one-on-one career counseling sessions to students and alumni, offering tailored advice on career exploration, job search strategies, and skill development.
- Assist with career decision-making, helping clients understand their strengths and interests to identify potential career paths
- Please review and provide feedback on resumes, cover letters, and other application materials to ensure they meet industry standards.
- Assist students and alumni in identifying job opportunities through online resources, job fairs, and networking events.
- Conduct mock interviews and provide constructive feedback to help candidates improve their performance.
- Work closely with faculty, staff, and external partners to ensure career services meet the evolving needs of students.
- Trained and mentored. 20-30 new personnel hired to fulfill various roles.
Admissions Advisor
Keiser University
07.2022 - 03.2023
- Serve as the primary point of contact for prospective students, answering questions about programs, application procedures, deadlines, and requirements.
- Offer guidance on program selection, helping prospective students choose the academic path that best aligns with their goals.
- Communicate application statuses and guide students through any additional steps or requirements.
- Provide one-on-one consultation to prospective students and their families regarding program details, career outcomes, and the overall admissions process.
- Actively participate in recruitment events such as college fairs, information sessions, and virtual events to attract prospective students.
- Streamlined the application process for prospective students, resulting in increased enrollment numbers.
Assistant Manager
Developmental Applied Behavior Solutions
08.2020 - 06.2022
- Delegated work to staff, setting priorities and goals
- Ensured compliance with safety regulations and company policies
- Communicate with both parents and staff
- Schedule appointments
- Communicate with doctors' offices
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Managed approximately 50 incoming calls, emails and faxes per day from customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Manager
Globo S.A
08.2016 - 08.2020
- Answer incoming telephone calls
- De-escalate problematic consumers
- Verify each address before the package leaves the office
- Find a solution to any delivery or shipping problem
- Document conversations with customers
- Review and keep all the information up to date
Education
B.S - Psychology
Florida International University
Miami, FL12.
High school Diploma -
Ronald Reagan Senior High
A.A -
Miami Dade College
Skills
- Communication skills
- Teamwork
- Creativity
- Problem-solving
- Patience
- Adaptability
- Customer service
- Research and presentation skills
- Career counseling
- Resume development
- Interview preparation
- Networking strategies
- Student engagement
- Client relations
- Admissions processes
- Performance evaluation
- Conflict resolution
- Data documentation
- Time management
- Team collaboration
- Job fairs
- Strong communication skills
- Job search assistance
- Collaborative teamwork
- Client relationship building
- Career assessment
- Time management strategies
- Multicultural competence
- Industry trends awareness
- Conflict resolution techniques
- Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Career Service Advisor
Ultimate Medical Academy
03.2023 - Current
Admissions Advisor
Keiser University
07.2022 - 03.2023
Assistant Manager
Developmental Applied Behavior Solutions
08.2020 - 06.2022
Customer Service Manager
Globo S.A
08.2016 - 08.2020
High school Diploma -
Ronald Reagan Senior High
A.A -
Miami Dade College
B.S - Psychology
Florida International University
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